Customer Care Advisor with German/French/Arabic

7 dni temu

Kraków, Lesser Poland RANDSTAD Pełny etat 25 000 zł - 35 000 zł rocznie

what we offer

  • stable employment based on an employment contract (the first contract for 6 months, followed by an indefinite one)
  • hybrid work model (3/2) after the onboarding period
  • two-shift work system with flexible working hours
  • attractive benefits package: quarterly bonuses and a monthly commission based on performance, 13th salary, exceptional travel benefits, including free or significantly discounted flight tickets on our client's network of connections (including the opportunity to utilize premium flights), co-financing for courses and training, life insurance, private medical care, sports card

your tasks

  • comprehensive support for B2C and B2B premium customers from around the world – contact via phone, email, and chat
  • advising on travel planning and selecting optimal travel routes
  • assisting clients with issues related to: insurance, selecting additional seating, and making reservation adjustments
  • handling enquiries and complaints, e.g., ticket refunds
  • building long-lasting relationships with customers

what we expect

  • fluency in English at a minimum B2/C1 level and proficiency in one of the following languages at a C1 level (German/French/Arabic)
  • initial experience in customer service through various contact channels is welcome
  • familiarity with the Outlook suite and Excel
  • high level of personal etiquette and communication skills
  • openness to multiculturalism and strong customer focus
  • interest in the airline industry or a passion for travel
  • knowledge of the Amadeus system will be an additional asset

Employment agency entry number 47

this job offer is intended for people over 18 years of age

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