Customer Care Expert – Licensing

7 dni temu

Kraków, Lesser Poland Estarta Poland Pełny etat 40 000 zł - 80 000 zł rocznie

About the job:

As a part of extending our partnership with Cisco Systems we are currently looking for a professional to join our newly created
Licensing Enablement & Adoption Team.

In this role you would be responsible for providing licensing training, portal demo and strategic guidance for Cisco customers and partners, with the goal of enabling their self-sufficiency with licensing management.

Role & Responsibilities:

  • Training & Enablement:
    Deliver customized licensing training, portal demos, and best practices to Cisco internal teams, customers and partners.
  • Guidance & Support:
    Assist teams in navigating the Cisco licensing ecosystem, ensuring clarity and efficiency.
  • Smart Account Optimization:
    Facilitate Smart Account adoption, helping customers understand and leverage licensing capabilities to maximize ROI.
  • Strategic Recommendations:
    Provide recommendations to customers on license consolidation, restructuring, conversions, and migrations.
  • Stakeholder Collaboration:
    Work cross-functionally with internal teams, partners, and customers to ensure seamless licensing engagements.

Eligibility & Qualifications:

  • Excellent communication and presentation skills for demos and training.
  • Ability to translate customer requirements into structured project plans.
  • Understanding Cisco Licensing tools and platforms would be a plus.
  • Proactivity in taking on new challenges and continuous learning.
  • Ability to develop onboarding and adoption plans aligned with customer needs.
  • Accountability for outcomes and driving customer success stories.
  • Self-motivation, with a strong ability to manage multiple priorities.
  • Ability to collaborate within the team and foster cross-functional engagement.
  • Proficiency in English.
  • Familiarity with basic HTML coding is a plus.

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