Czech/Slovak VIP Customer Support

6 dni temu


Warsaw, Polska wedosupport Pełny etat

Description:

We’re an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Poland and Portugal.

Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.

Together, we turn ideas into action—let’s get started

We're looking for a Czech/Slovak VIP Customer Support Agent to handle inquiries from our high-value players and ensure a premium service experience — especially during night shifts, five days a week with rotating weekends.

Your Shift

Working Hours: between 8am and 2am - 5 days out of 7, including 2 weekends per month

Work setup: this role is Warsaw-based, relocation support provided after remote start

Responsibilities:

- Handle VIP customer inquiries via chat, email, or phone
- Maintain personal, long-term relationships with VIPs
- Collaborate with the VIP team for smooth service delivery
- Ensure compliance with company and regulatory standards
- Work between 8 am and 2 am; 5 days out of 7, including 2 weekends per month

Requirements:

- Fluent in Czech/Slovak and English, both written and spoken
- Proactive with strong customer service or sales skills
- Great communication and problem-solving abilities
- Detail-oriented and customer-focused
- Experience in iGaming or VIP support is a plus

Offer:

- Competitive salary and monthly KPIs Bonus
- Working in a dynamic International company
- Ability of career and professional growth within the company
- Social benefits and team buildings
- Sunny, spacious office



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