Senior Salesforce Business Analyst

4 tygodni temu

Wroclaw, Polska Spyrosoft Pełny etat

Requirements: Regular or Senior Business Analyst with proven experience in Salesforce implementation projects . Strong analytical and communication skills , with the ability to bridge business and technical teams. Experience working in distributed, cross-regional teams (Europe / ANZ / India). Comfortable with early-morning meetings (6:00–7:00 CET) to align with Melbourne-based stakeholders. Self-driven, flexible, and organized , capable of managing multiple priorities in a dynamic project environment. Project description: Our customer is embarking on a major, multi-year transformation to evolve from a legacy CRM platform to Salesforce—and we're building a high-impact team to lead the way.This role sits at the heart of that journey, driving smarter business processes and shaping a Salesforce ecosystem that truly enables growth. We're looking for an experienced Salesforce expert with strong leadership skills and a proven ability to guide cross-functional teams through complex implementations. Main responsibilities: Lead the requirements gathering process by collaborating with business stakeholders to define and document needs for the Salesforce implementation. Develop comprehensive business requirements, user stories, and process maps to guide the development and implementation teams. Analyze and optimize existing business processes, identifying opportunities for improvement through Salesforce solutions. Facilitate workshops and meetings to elicit requirements, validate proposed solutions, and ensure stakeholder alignment across EMEA and ANZ. Oversee the configuration and customization of Salesforce to ensure alignment with business objectives and industry best practices. Define acceptance criteria , support and coordinate User Acceptance Testing (UAT) , and assist in end-user training sessions to ensure system adoption. Monitor project progress, manage risks, and provide regular updates to senior management and key stakeholders . Develop and maintain detailed documentation of business processes, system configurations, and user guides. Act as the primary escalation point for Salesforce-related issues and enhancements, supporting Commercial Excellence and cross-functional teams. Recruitment process: Screening on MS Teams (approx. 30 min) MS Teams meeting with PM (approx. 30 min) Technical Interview (approx. 30 min) Client meeting Decision

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