Global IT Service Coordinator

Global IT Service Coordinator Miejsce pracy: Wrocław Technologies we use Operating system Windows About the project At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible. We're dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We're always striving to identify talented individuals to join our exceptional teams. We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you. At QIAGEN, every day is an opportunity to make a real-life impact. Join us, grow with us, and together, let's shape the future of biological discovery. Your Role: We're looking for a proactive and detail-oriented Global IT Service Coordinator to join our team in Wroclaw, Poland. In this role, you will oversee the complete life-cycle of IT product and service orders - from intake and validation through to delivery and implementation. You will coordinate closely with procurement, logistics, vendors, and internal stakeholders to ensure timely and accurate fulfilment, maintain inventory records, and resolve order-related issues. Your proactive approach will help optimise ordering processes, improve service delivery, and enhance customer satisfaction. Your responsibilities Processing: Coordinating and monitoring the entire ordering process for IT products and services, from order entry to delivery or implementation. Coordination: Close collaboration with internal departments (e.g., IT procurement, logistics, sales) and external providers to ensure smooth processing. Inventory and Licenses: Managing IT inventory, including licensing, to avoid under- or over-licensing. Process Improvement: Actively participating in the development and optimisation of ordering and procurement processes. Stakeholder Communication: Maintain effective and structured communication channels between internal departments and external providers to ensure the smooth delivery of orders. Optimisation: Ensure systemic improvements in quality by leveraging business feedback and industry best practices, further driving long-term service optimisation and enhancing customer satisfaction. Escalation Management: Manage high-priority and critical escalations and collaborate with responsible service managers to ensure timely resolutions and root cause analysis for delayed or incorrect orders. Our requirements Bachelor's degree in Information Technology, Business Administration, or a related field. Fluency in English. Proven experience in Order and Vendor Management, with expertise in life-cycle management and inventory control. Strong organisational and analytical skills, ability to multitask and manage priorities in a fast-paced environment. Effective communication and interpersonal skills to collaborate across departments. Knowledge of IT procurement processes and vendor management. Familiarity with IT products, licensing, and asset management. A proactive mindset with the ability to work independently and within a team. What we offer Private medical care Group Life Insurance Multisport card Flexible benefits platform Language classes Pension Scheme (PPE) after 12 months Childcare subsidy Training and development programs Happy Monday (snacks provided) Attractive location (Sky Tower) Hybrid work (conditional to your role) Benefits private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance integration events retirement pension plan no dress code coffee / tea drinks extra social benefits employee referral program charity initiatives QIAGEN Wrocław At the heart of QIAGEN's business is a vision to make improvements in life possible. We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe. Our most valuable asset are our employees – more than 5000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us. There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started. If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people's lives, then QIAGEN is where you need to be. Join us. At QIAGEN, you make a difference every day.