SAP Cluster Lead with German

1 tydzień temu

Warsaw, Polska Hays Poland Pełny etat

SAP Cluster Lead with German

Miejsce pracy: Warszawa

Twój zakres obowiązków

- Managing a Team of around 10 people, plan and coordinate the work in 2 subclusters
- First point of contact (SPOC) for the end customer and SDMs regarding all cluster topics
- Participation in project meetings (internal and with the customer)
- Providing support for complex queries and critical requests
- First instance in the event of escalations
- Ensuring ticket quality and meeting the SLAs
- Responsibility for knowledge management
- Participation in complex problem and error analyses
- Ensuring complete and up-to-date documentation

Wymagania pracodawcy

- FICO knowledge
- Experience of SAP FICO module Implementations or support/maintenance
- Team/service management experience
- Fluent German enabling communication and cooperation with the Client (including work with project documentation)
- End to end business process know-how
- Ability of analytical thinking, ability of knowledge extending and cooperating with the team
- High degree of initiative and flexibility
- High customer orientation and quality awareness
- Excellent verbal and written communication skills
- Willing to develop skills, engagement, determination in problem solving

Mile widziane

- SAP S4HANA certification
- Understanding of debugging
- Practical know-how of technical transactions (example SM37, SM12, SM13, SXMB_MONI, ST22)
- ITIL knowledge (proficiency in IT service management, working with ITIL process managers)

Pracodawca oferuje

- Long-term cooperation with the client implementing projects for the largest players in the banking, insurance, telco and more sectors
- Possibility to work in flexible hours (start between 7:00 and 12:00)
- Fast recruitment process - one meeting, decision even within 1 day
- Standard benefits - preferential rates for LuxMed and Multisport packages
- When you choose to work via Hays, you also get the opportunity to work for many of Hays' other leading clients in the future

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