End User Computing Engineer Internship

3 tygodni temu


Kraków, Lesser Poland WIPRO IT SERVICES POLAND Sp. z o.o. Pełny etat
technologies-optional :

- Office Suite
- Windows Server

about-project :

- Are you ready to kickstart your IT career with hands-on experience in troubleshooting, problem-solving, and scripting? Join us for a paid internship that not only offers flexible working hours and a chance to work in international teams but also provides a clear path for career development and potential for a full-time position Seize this opportunity to learn and grow in a supportive environment with mentorship and continual feedback from day one.

responsibilities :

- Perform first level diagnosis, Proactive Monitoring, incident management using various Tools and processes.
- Monitoring of the servers for its availability, capacity usage, hardware and OS errors and failures
- First-level incident / problem determination and resolution on a 24x7 basis
- Troubleshooting Desktop/laptop related Incidents as level 2 support within End User Computing scope.
- Initiate problem investigations and analysis for complicated issues with OS (Windows 10/Windows 7, Office Suite, Software deployment, App packaging).
- Required to handle 2nd level incidents and service request handling routed by L1 Service Desk and test the fix provided by L1/L2 teams before closing an Incident.
- Provide On call support for Key IT issues when applicable.
- Initiate monthly Windows patching activity on assets.
- Perform Standard Change Management.
- Knowledge base creation for known error problems.

requirements-expected :

- Last year student of IT or related field.
- Good Communication skills in English.
- Interested in cloud and infrastructure area.
- You will be a perfect candidate if you will be familiar with some of these technical requirements:
- Knowledge about Windows Operating system (Windows 11 & Windows 10) and Unix systems.
- Knowledge about Office 365 product suite- Outlook, Excel, PowerPoint
- Basic Knowledge about Active directory SCCM, Citrix, Scripts, Application packaging is a plus.
- Basic understanding of software deployment and troubleshooting process.
- Understanding of Networking skills in IT like - Knowledge of ADFS, AD DS, DNS and hybrid cloud solutions
- Knowledge of Windows PowerShell scripts.
- Basic knowledge of virtualization and cloud technologies.
- Conceptual knowledge of storage, backup, and database.
- Understanding of
- ITIL
- Foundation V4 will be an advantage.

offered :

- Paid, several-month internship program - min. 3 months, 3-5 days a week, with flexible working hours from our Gdansk office.
- A chance for long-term cooperation - there is an intention to offer you a full-time job.
- The opportunity to gain skills, knowledge and experience while working in international teams.
- Career development - based on a culture of feedback and constant support from a mentor, a clear path of development from the first day of work and Buddy's help in a new workplace.

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