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Junior Claims Administrator with Spanish

4 tygodni temu


Kraków, Polska Aon Pełny etat

What the day will look like

- Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.

- Providing quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

- Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.

- Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

- Identifying areas of the risk in daily operations and assessing their risk impact. Escalating any issues appropriately to the team manager and/or business leader

- Acting as an escalation point for process, products related issues driven by daily operations

- Focusing on problem solving in difficult cases and escalation situations

- Taking ownership and performing your responsibilities independently and on time

- Actively seeking process gaps and/or improvement opportunities and focusing on resolutions

- Being a buddy to new colleagues (when required)

- Sharing your knowledge with less experienced colleagues (e.g. shadowing, training, identifying gaps)

- Checking the work of other colleagues to ensure accuracy (where required)