IT Service Desk Analyst
3 tygodni temu
IT Service Desk Analyst (1st line) with Italian and Polish Miejsce pracy: Warszawa Technologies we use Expected Windows Server Office 365 SAP Operating system Windows Your responsibilities Provide first level support to customers in relation to IT requests and incidents including software and hardware related issues Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other channels customers reach out to Service Desk seeking IT support. Identify and solve software and hardware problems by giving step-by-step instructions. Effectively communicate with other team members, 2nd and 3rd Level technical teams and end-users to provide and process information in response to Incidents, Service Requests, queries, escalations and reach SLAs. Handle and document all incoming requests or incidents within the contractually agreed timeframes in IT Service Management tool. Own the ticket throughout its life-cycle and ensure that all relevant information is captured as per Quality guidelines. Follow up on the existing tickets, escalate unsolved cases to appropriate IT team: Network, Server, Application or other Support teams and ensure cases' timely resolution. Log all contacts in the helpdesk tracking database in English simultaneously while handling the call in other language (language selected or spoken by customer). Our requirements Previous IT service desk/customer support experience or eager to learn Very good written and verbal communication skills in Italian & Polish Good written and verbal communication skills in English Good knowledge of Windows OS, Microsoft Office tools and different Internet Browsers Customer centricity Strong Team Player Strong analytical skills What we offer Competitive salary with annual salary reviews Hybrid working model (1-2 days/week from the office) Opportunity to use foreign languages and the newest technologies on a daily basis Indefinite period employment contract after probation period Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.) Sport's card (Multisport) Private medical care for you and your family Private life insurance Discounted theatre tickets Work in a multicultural environment Benefits sharing the costs of sports activities private medical care life insurance remote work opportunities saving & investment scheme no dress code coffee / tea employee referral program charity initiatives Recruitment stages Language and knowledge check Interview with the manager TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're BuildingOnBelief. A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
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Sr Manager
2 tygodni temu
Warsaw, Polska XPERI Poland Pełny etatXperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our...
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IT Service Desk Specialist
7 dni temu
Warsaw Metropolitan Area, Polska KMD Poland Pełny etat 30 000 zł - 60 000 zł rocznieAt KMD, we build digital solutions used by millions of people around the world. These solutions are the digital foundations of our most important institutions, from governments and public services to financial industries and private companies. Our mission is to ensure that they are reliable, accessible, and efficient.We believe that the future is what you...
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IT Analyst to Mortgage Service Domain
3 tygodni temu
Warsaw, Polska B2B.NET S.A. Pełny etatIT Analyst to Mortgage Service Domain Miejsce pracy: Warszawa Technologies we use Operating system - Windows Your responsibilities IT Analysis related to Mortgage solutions for SD by eliciting, documenting functional and non-functional requirements. Physical locations: Gdańsk/Gdynia/Warszawa; 40% from office Our requirements - Elicit, document and...
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IT Analyst to Mortgage Service Domain
3 tygodni temu
Warsaw, Polska B2B.NET S.A. Pełny etatIT Analyst to Mortgage Service Domain Miejsce pracy: Warszawa Technologies we use Operating system Windows Your responsibilities IT Analysis related to Mortgage solutions for SD by eliciting, documenting functional and non-functional requirements. Physical locations: Gdańsk/Gdynia/Warszawa; 40% from office Our requirements Elicit, document and communicate...
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Middle Service Desk Engineer Warsaw Office
3 dni temu
Warsaw, Polska GR8 Tech Pełny etatGR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win. We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It's more than just a...
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Warsaw, Polska Stock Polska Sp. z o.o. Pełny etatMłodszy Specjalista Service Desk ze znajomością języka niemieckiego Miejsce pracy: Warszawa Technologie, których używamy Wymagane Jira Active Directory Twój zakres obowiązków Obsługa zgłoszeń użytkowników: Przyjmowanie, klasyfikowanie i rozwiązywanie incydentów oraz wniosków poprzez system ticketowy Jira, w tym wsparcie zdalne dla...
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IT Service
17 godzin temu
Warsaw, Polska GLOBALTECH POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etatIT Service & Incident Analyst Miejsce pracy: Warszawa Technologies we use Operating system Linux Your responsibilities Evaluates the scope and impact of an incident for entry into the corporate ticketing system and Incident Tracking System to document the status and resolution of incidents. Annotates the steps taken to reach incident milestones to come up...
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IT Service
1 dzień temu
EVO Warsaw, Poland Global Payment Holding Company Pełny etatEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
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IT Service
3 dni temu
Warsaw, Polska GLOBALTECH POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etatresponsibilities : - Evaluates the scope and impact of an incident for entry into the corporate ticketing system and Incident Tracking System to document the status and resolution of incidents. Annotates the steps taken to reach incident milestones to come up with a technical timeline within the incident tracking system and close the ticket when service has...
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Senior IT Analyst
4 tygodni temu
Warsaw, Polska ITDS Polska Sp. z o.o. Pełny etatSenior IT Analyst Miejsce pracy: Warszawa Technologies we use Expected SoapUI Postman UML BPMN Enterprise Architect SQL Operating system Windows Linux About the project As a Senior IT Analyst you will be working for our client, a global banking group driving a multi-year digital transformation programme that modernises both its online and branch-based...
