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Global Operations Manager

2 tygodni temu

Kraków, Lesser Poland Hitachi Vantara Corporation Pełny etat

About Us

Hitachi Vantara Corporation is a leading company in Social Innovation Business, striving to offer sustainable solutions to modern society. Our product range has significantly changed over the past years to become a climate change innovator for future technologies. With more than 325,000 employees worldwide, we work together every day to deliver products improving human life.

We are transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer-centric business model. Part of this transformation is setting up global account management to better understand customer needs and increase our market share. This transformation is led by Global Marketing and Sales (GM&S) group, whose vision is to become our customers' preferred partner of choice for their most critical challenges by providing impactful, sustainable solutions, delivered by experts spanning the full breadth of Hitachi's portfolio.

Our Job Description

The Global Account Operations Manager plays a pivotal role in this transformation by streamlining and optimizing sales processes and ensuring global account team operates efficiently to support business growth and customer satisfaction. The candidate will oversee Sales Program Managers who are tasked with supporting Global Account Team through focusing on the right activities to penetrate accounts and segments, build collaboration within various Hitachi business units and build a best in class customer centric model.

  • Organizational set up: The successful candidate will deploy and manage a team of Global Account Operations Manager globally that will support in excess of 50 global accounts across various regions. Sales Program Managers are integral part of the Global Account Team that enable and drive initiatives across the accounts to grow Hitachi foot-print.

  • Account Sales Process Management: Develop, standardize, and deploy account management and sales processes to improve efficiency and effectiveness. This includes managing development of and execution of global account plans, effectiveness of targeted account initiatives, monitor sales pipeline development and workflow, ensuring that all sales activities align and produce measurable outcomes.

  • Orders Forecasting: Deploy process that will provide accurate sales forecasts by analysing BU input together with global accounts input that will enable best forecast accuracy.

  • Data Analysis and Reporting: Analyze data to gain insights into performance trends and areas for improvement. Generate actionable reports that inform strategic decisions and help in setting that will enable rectification and growth.

  • Cross-functional Collaboration: Work closely with marketing, tools and segments to align on joint account activities and deploy initiatives. Ensure seamless communication, knowledge transfer and coordination among functions.

  • Performance Tracking and Optimization: Monitor key performance indicators (KPIs) and implement strategies to improve account management and sales efficiency. Use metrics to identify bottlenecks and areas where the sales process can be streamlined.

  • Training and Development: Deliver Account Plan Workshops programs for Global Account Team that will enable understanding of Hitachi portfolio that will support meeting customer's strategic needs. Support the onboarding process for new hires, ensuring they have the tools and knowledge needed for success.

  • Sales Tools Implementation: Evaluate and support implement sales tools and technologies that improve account plan execution and enable consolidation of pipeline management, productivity and efficiency.