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Global Operations Manager

1 tydzień temu


Kraków, Lesser Poland emagine Polska Pełny etat
Job Description

We are seeking a highly skilled Global Operations Manager to oversee IS support and application maintenance for our corporate systems.

About the Role

The successful candidate will be responsible for ensuring system performance and reliability, managing standard service requests, and conducting corrective maintenance. They will also pilot AMS contracts, monitor system KPIs, and execute small-scale evolutions.

Key Responsibilities
  • Support and Maintenance Activities:
    • Managing standard service requests and providing level 2 support
    • Conducting corrective maintenance (level 3)
  • Piloting AMS contracts and overseeing related activities
  • Monitoring system KPIs to anticipate issues and optimize license usage
  • Executing small-scale evolutions by conducting business analysis, deploying updates, and measuring actual value delivered
  • Coordinating release management to ensure smooth deployment of system changes in collaboration with project leaders and managers
Management Responsibilities
  • Supporting the team in problem-solving by guiding and orienting them effectively
  • Managing knowledge by ensuring implementation and continuous improvement of standards and enhancing team skills
  • Monitoring KPIs related to security and quality to ensure compliance and performance
Leadership and Collaboration
  • Managing the IS Support & Applications Maintenance team for assigned domains to ensure optimal performance, availability, and reliability across business groups
  • Collaborating closely with D&IS teams and business stakeholders to integrate, implement, and support applications within the assigned scope
  • Monitoring application usage and performance, identifying areas for improvement, and ensuring adherence to agreed-upon KPIs and SLAs