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Director of CX Operations

3 tygodni temu


Poznań, Greater Poland TN Poland Pełny etat
About the Team

Our team is looking for a dynamic and experienced leader to join us as a Director of CX Operations. As a key member of our team, you will be responsible for leading and mentoring an international group of 2-3 Customer Experience Leaders and experts in the CX Delivery Area.

Your primary goal will be to deliver high-quality service and exceed performance targets by developing and implementing projects and initiatives to increase satisfaction of Allegro customers and improve quality standards of their support.

Key skills and qualifications required for this role include a strong understanding of the transport services market, experience working according to the 'customer first' principle, and excellent leadership and mentoring skills.