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Cloud Computing Technical Account Manager

4 tygodni temu

Warszawa, Mazovia, Polska AWS EMEA SARL (Poland Branch) Pełny etat
About the Role

We are seeking a highly skilled Technical Account Manager to join our AWS EMEA SARL (Poland Branch) team. As a Technical Account Manager, you will be responsible for developing and maintaining strong relationships with our customers, understanding their business needs, and providing technical guidance and support to ensure they get the most value from our cloud services.

Key Responsibilities
  • Develop trusting relationships with customers and understand their business needs
  • Investigate complex support cases and technical challenges using technical skills
  • Understand operational parameters and troubleshooting of multiple technical domains for customer issues and escalations
  • Advocate for customer needs to overcome adoption blockers and drive new feature development
  • Uplift customer capabilities by running workshops, operations, and architecture reviews
  • Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
  • Work with customers across all levels from developers through to C-Suite executives
  • Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
About the Team

As a Technical Account Manager, you will be part of a dynamic team that is passionate about supporting the needs of our customers and their family members. We offer a range of benefits, including healthcare, employee assistance programs, and global mobility opportunities.

Requirements
  • Experience with operational parameters and troubleshooting for four of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment
  • Experience in impacting management on technical or operational strategic and business customer design decisions
  • Experience with AWS services and/or other cloud offerings
  • Internal enterprise or external customer-facing experience as technical lead
  • Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
  • Working with large customer engineering Enterprises
Preferred Qualifications
  • 9+ years of technical engineering experience
  • Experience in 24x7 operational services or support environment
  • Russian/Ukrainian language skills