Corporate CRM Solutions Expert

2 tygodni temu


Poznań, Greater Poland Gerflor Pełny etat
Job Summary
GERFLOR is seeking a highly skilled Corporate CRM Support Specialist to drive and support the deployment of our CRM solutions on a corporate level. The ideal candidate will be responsible for supporting the global Key Users in the deployment and application of our CRM tools, promoting roll-outs, and serving as a contact person for feedback and questions.

Key Responsibilities
• Support the global Key Users (30 countries) in the deployment and application of our CRM tools
• Inform and train global Key Users on system updates, new functions, or general adjustments in our CRM system
• Co-design and conduct end-user trainings (webinars, face-to-face, etc.) in cooperation with the Product Owner
• Help local subsidiaries in implementing updates and training action plans
• Communicate CRM KPIs to global subsidiaries on a monthly basis
• Co-manage the global CRM Key User community
• Formalize change requests and demands from the user level to the Central CRM Team and streamline the continuous improvement process
• Deliver insightful reports to the Group in accordance with deadlines and Group format standards – based on solid data and robust operational processes

Requirements
• Min. 5 years of working experience in a similar role or in a sales-related environment or in IT project management
• Experience in CRM usage is mandatory (ideally MS Dynamics CRM)
• Additional experience as a CRM Key User (in sales or customer service) is an advantage
• A strong service-mindset and very good communication/presentation skills
• Good team-working skills and the ability to drive projects independently
• Adaptability to different people and cultures
• Ability to drive change and improve operational processes
• Business-fluent English skills, additional French skills would be highly appreciated
• Willingness to travel occasionally (5-8 times per year)

Our Offer
• Be part of an internationally successful Group with strong brands
• A nice and motivated team
• Competitive salary package
• Life Insurance, Private Healthcare (80%), Bonus Options, Laptop & Phone, Multisport (50%)

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