Corporate CRM Support Specialist

4 tygodni temu

Poznań, Greater Poland GERFLOR Pełny etat

Role Overview

As a Corporate CRM Support Specialist at GERFLOR, you will play a key role in driving the deployment of our CRM solutions on a global scale. This position requires strong communication and project management skills, as well as the ability to work effectively with cross-functional teams.

Key Responsibilities

  • Support the global Key Users in the deployment and application of our CRM tools, promoting roll-outs and serving as a contact person for feedback and questions.
  • Inform and train global Key Users on system updates, new functions, or general adjustments in our CRM system.
  • Co-design and conduct end-user trainings (webinars, face-to-face, etc.) in cooperation with the Product Owner.
  • Help local subsidiaries implement updates and training action plans.
  • Communicate CRM KPIs to global subsidiaries on a monthly basis.
  • Co-manage the global CRM Key User community.
  • Formalize change requests and demands from the user level to the Central CRM Team and streamline the continuous improvement process.
  • Deliver insightful reports to the Group in accordance with deadlines and Group format standards, based on solid data and robust operational processes.
  • Identify best-practice activities and manage feedback-loops to support learnings and information transfer on a group level.
  • Measure user-acceptance and generate insightful reports about CRM user behavior.

Requirements

  • Min. 5 years of working experience in a similar role or in a sales-related environment or in IT project management.
  • Experience in CRM usage is mandatory (ideally MS Dynamics CRM).
  • Additional experience as a CRM Key User (in sales or customer service) is an advantage.
  • A strong service-mindset and very good communication/presentation skills.
  • Good team-working skills and the ability to drive projects independently.
  • Adaptability to different people and cultures.
  • Ability to drive change and improve operational processes.
  • Business-fluent English skills, additional French skills would be highly appreciated.
  • Willingness to travel occasionally (5-8 times per year).

Our Offer

  • Be part of an internationally successful group with strong brands.
  • A nice and motivated team.
  • Competitive salary package.
  • Life Insurance, Private Healthcare (80%), Bonus Options, Laptop & Phone, Multisport (50%).

GERFLOR, a company committed to diversity and inclusion, ensures equal opportunities through a recruitment process free from any form of discrimination.

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