Technical Support Specialist

4 tygodni temu


Poznań, Greater Poland Lumen Pełny etat

The Role

We are seeking a skilled Technical Support Specialist to join our team at Lumen. As the face of our Service Desk, you will be the primary point of contact for our clients, providing exceptional customer service and support via multiple communication methods.

Main Responsibilities

  • Provide timely and effective support to clients, troubleshooting and resolving issues on first contact whenever possible.
  • Escalate complex issues to Tier 2 & 3 support teams as needed, ensuring seamless communication and resolution.
  • Manage ticket documentation, ensuring accuracy and thoroughness in all interactions.
  • Identify recurring incidents and trends, escalating them to management for further action.

Requirements

  • Excellent verbal, written, and analytical skills in English, Spanish, and French.
  • Desire to WOW the customer with exceptional service and support.
  • Knowledge or understanding of IT infrastructure, with a willingness to learn and grow.


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