Technical Support Specialist

3 tygodni temu

Poznań, Greater Poland F4418 Franklin Templeton Investments Poland Sp. z o. o. Pełny etat
About This Job

We're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals.

What is Consumer Support Front Office responsible for?

The Consumer Support Front Office's primary role is to provide technology and functional support to internal clients for issues including hardware, operating system, desktop, web, and mobile applications, mobile and vpn services, conferencing, and printing. Our goal is to increase users' ability to self-service, enhance users' experience, and support users in adopting new technologies. We are the primary customer interface with technology and are responsible for supporting all customer-facing technologies.

Responsibilities:

  • Provide technical support and customer service to all employees in a timely manner and in response to SLAs determined in the ServiceNow system
  • The primary value is to provide quick and efficient resolution while minimizing disruption to the customer
  • Manage the ticketing queues to ensure issues are prioritized and actioned.
  • Build and support effective relationships with all employees, partners, visitors, and vendors across the enterprise
  • Coordinate, setup, and support audio-visual technologies used in conference rooms and auditorium
  • Showcase and train users in new technologies
  • Provide education on information technology issues and services to employees across the enterprise
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to remote and localized IT support
  • Be an active participant in the team
  • Ordering equipment and maintaining inventory of IT assets
  • Project work including those required for acquisitions and integration of companies
  • Coordinate and support office moves, and user restacks
  • Be an active advocate for the customer within IT and with outside technical groups
  • Escalate issues to the appropriate technology teams and drive to closure.
  • Provide backup and knowledge sharing for the global team when needed.
  • Availability to provide support outside of business hours if required.
  • May include occasional travel to other offices
  • Follow company guidelines, processes, and standards
  • Assist in creation of technical documentation and manuals regarding standard operating procedures and customer service guidelines relating to remote and localized IT support
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Set up, maintain, and troubleshoot Microsoft Windows (Win 11 AND Office 2016) desktop, Laptops, and Notebook computers
  • Basic Knowledge of ADS, DNS, DHCP configuration
  • Handling of Asset management and vendor management
  • Basic LAN (Network) troubleshooting knowledge
  • Outlook, MS Teams, and OneDrive configuration in end client

What ideal qualifications, skills & experience would help someone to be successful?

  • Bachelor's Degree in an information technology related field
  • Minimum of 5 years in a fast-paced and dynamic environment in a technical support role
  • Excellent skills and proven abilities in organization and planning
  • Excellent communication and interpersonal skills
  • Good problem-solving and critical thinking skills
  • Ability to actively participate as part of a team and work independently exhibiting multi-tasking and flexibility
  • Strong service delivery and customer management skills
  • Proficiency in supporting Windows 10, Windows 11, Office 365, iOS and Mobile Technologies
  • Experience supporting multiple aspects of the business in a corporate environment
  • Experience using ServiceNow
  • Experience of working in data centres and a basic knowledge of server and network infrastructure

  • Technical Support Specialist

    3 tygodni temu

    Poznań, Greater Poland WLG Pełny etat

    Job Description:WLG is seeking a skilled Technical Support Specialist to provide expert technical support for its Synergy system in robotic dairy farms across the Czech Republic and other EU regions. The successful candidate will be responsible for providing remote and onsite technical support, training dealer technicians, and collaborating with the sales...

  • Technical Support Specialist

    4 tygodni temu

    Poznań, Greater Poland Lumen Pełny etat

    The RoleAs a Technical Support Specialist at Lumen, you will be the primary point of contact for our clients, providing timely and effective solutions to their technical issues. Your role will involve troubleshooting and resolving issues on first contact, escalating to Tier 2 & 3 support when necessary, and ensuring all issues are chased throughout the...

  • Technical Support Specialist

    4 tygodni temu

    Poznań, Greater Poland Lumen Pełny etat

    The RoleWe are seeking a skilled Technical Support Specialist to join our team at Lumen. As the face of our Service Desk, you will be the primary point of contact for our clients, providing exceptional customer service and support via multiple communication methods.Main ResponsibilitiesProvide timely and effective support to clients, troubleshooting and...

  • Technical Support Specialist

    4 tygodni temu

    Poznań, Greater Poland Lumen Pełny etat

    The RoleWe are seeking a skilled Technical Support Specialist to join our Service Desk team at Lumen. As the face of our Service Desk, you will be the primary point of contact for our customers, providing exceptional support via email and phone.Our Service Desks operate 24/7, 365 days a year, and our knowledge bases, procedures, and processes are designed to...

  • Technical Support Specialist for Poznan Location

    3 dni temu

    Poznań, Greater Poland Excis Ltd Pełny etat

    Exciting Opportunity: Become a L1 Desktop On-Site Support Technician in Excis LtdOverview:We are seeking an experienced and skilled Technical Support Specialist to join our team in Poznan, Poland. As a key member of our support team, you will be responsible for ensuring the smooth operation of our systems, troubleshooting desktop and software issues, setting...

  • Distinguished Technical Support Specialist

    5 dni temu

    Poznań, Greater Poland ST2 ManTech Advanced Systems Intl Pełny etat

    Job OverviewWe are seeking a highly skilled and experienced Distinguished Technical Support Specialist to join our team at ST2 ManTech Advanced Systems Intl.About the RoleThis is an exciting opportunity for a motivated individual to work on complex technical projects, providing sustainment support services globally. The selected candidate will assist in...

  • Technical Support Specialist

    1 tydzień temu

    Poznań, Greater Poland ADB Pełny etat

    At ADB Global, we're looking for a skilled Technical Support Specialist to join our team in Poznan, Poland. This is an exciting opportunity to work with cutting-edge technology and help us deliver exceptional customer experiences.About the JobThis role is responsible for providing top-notch technical support to our customers. You'll be part of our Network...

  • Senior Technical Support Specialist for Enterprise Clients

    4 godzin temu

    Poznań, Greater Poland CBTALENTS Pełny etat

    We are seeking a Senior Technical Support Specialist to provide expert assistance to our enterprise clients using Microsoft products. The successful candidate will be responsible for troubleshooting and resolving complex technical issues while meeting Service Level Agreements (SLAs).**Key Responsibilities:**Troubleshoot and resolve technical issues for...

  • Desktop Support Specialist

    4 tygodni temu

    Poznań, Greater Poland Excis Ltd Pełny etat

    Exciting Opportunity:Desktop Support SpecialistAt Excis Ltd, we're seeking a skilled Desktop Support Specialist to join our team in Poznan, Poland. As a Desktop Support Specialist, you'll be responsible for ensuring our systems run smoothly and efficiently.You'll handle a range of tasks, from troubleshooting desktop and software issues to setting up and...

  • Technical Automation Specialist

    4 dni temu

    Poznań, Greater Poland Mondelēz International Pełny etat

    About Mondelēz InternationalMondelēz International is a leading global snacking company with iconic brands and a rich history.We have a presence in over 160 countries and employ over 80,000 people worldwide.Our portfolio includes well-known brands such as Cadbury, Milka, Alpen Gold chocolates, Oreo, belVita, LU, and Tuc biscuits.At Mondelēz International,...

  • Technical Support Professional for Agricultural Equipment

    5 dni temu

    Poznań, Greater Poland John Deere Pełny etat

    About John DeereAt John Deere, we are dedicated to making a positive impact on the world. With over 8 billion people living on our planet, we recognize the need for innovative solutions to ensure food security, sustainable infrastructure, and quality of life.The Role: Parts Technical Support SpecialistWe are seeking a highly skilled Parts Technical Support...

  • Global Technical Support Specialist

    1 miesiąc temu

    Poznań, Greater Poland PayU S.A. Pełny etat

    About the JobWe are seeking a highly skilled Technical Support Engineer to join our team at PayU S.A. As a key member of our global support team, you will be responsible for providing top-notch technical support to our B2B customers, ensuring their seamless experience with our payment solutions.Key Responsibilities:Provide API support and technical issue...

  • Technical Support Specialist with German Proficiency

    4 godzin temu

    Poznań, Greater Poland Computacenter Pełny etat

    Job OverviewIn this role as a Technical Support Specialist with German Proficiency, you will be part of our dynamic team at Computacenter, supporting international customers via phone and email. Your strong language skills in German and English, combined with excellent communication abilities, make you an ideal candidate for this position.Company...

  • Desktop Support Specialist

    4 tygodni temu

    Poznań, Greater Poland Excis Ltd Pełny etat

    Exciting Opportunity: Desktop Support Role in PoznanAt Excis Ltd, we're seeking a skilled Desktop Support Specialist to join our team in Poznan, Poland. As a Desktop Support Specialist, you'll be responsible for ensuring our systems run smoothly and efficiently. Your tasks will include troubleshooting desktop and software issues, setting up and configuring...

  • Technical Support Specialist with German Language Skills

    3 tygodni temu

    Poznań, Greater Poland Computacenter Pełny etat

    International Customer Support RoleAs a German language support specialist, you will be working with international customers via telephone and email. You will have the opportunity to improve your language skills by daily work in German and English.Key ResponsibilitiesProvide technical support to customers in German and EnglishCommunicate with customers via...

  • Global Technical Support Specialist

    5 dni temu

    Poznań, Greater Poland PayU Pełny etat

    About PayUWe are a leading payment and Fintech company in high-growth markets worldwide. As part of Prosus, one of the largest technology investors globally, we redefine online payments for our merchants and millions of consumers.Our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the...

  • Global Technical Support Specialist

    3 tygodni temu

    Poznań, Greater Poland PayU Pełny etat

    About PayUPayU is a leading payment and fintech company operating in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East, and Africa. As a PCI-certified platform, we process approximately 6 million payments every day. Our mission is to redefine the way people buy and sell online for our merchants and millions...

  • Senior Technical Support Specialist

    2 tygodni temu

    Poznań, Greater Poland F4418 Franklin Templeton Investments Poland Sp. z o. o. Pełny etat

    Key Responsibilities As a Senior Infrastructure Analyst, you will provide technical support and customer service to all employees in a timely manner and in response to SLAs determined in the ServiceNow system. Your primary value is to provide quick and efficient resolution to issues while minimizing disruption to the customer. This includes addressing...

  • Global Technical Support Specialist

    3 tygodni temu

    Poznań, Greater Poland PayU Pełny etat

    About UsAt PayU, we're a global fintech investor dedicated to building a world without financial borders. Our vision is to provide people in high-growth markets with the financial services and products they need to thrive. We operate in 18 high-growth markets, extending the reach of financial services, and drive everything we do from investing in tech...

  • Technical Support Specialist with Danish and English Expertise

    4 godzin temu

    Poznań, Greater Poland Conectys Pełny etat

    Conectys: Customer Support RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a customer-focused individual, you will be responsible for delivering exceptional support experiences to our clients.Key Responsibilities: Provide best-in-class customer service and resolve queries efficiently; Troubleshoot product or service...