Senior Technical Support Specialist for Enterprise Clients
3 godzin temu
We are seeking a Senior Technical Support Specialist to provide expert assistance to our enterprise clients using Microsoft products. The successful candidate will be responsible for troubleshooting and resolving complex technical issues while meeting Service Level Agreements (SLAs).
**Key Responsibilities:**
- Troubleshoot and resolve technical issues for enterprise clients via phone, email, or remote sessions.
- Collaborate with internal teams to resolve challenging issues and improve customer satisfaction.
- Provide high-quality support while maintaining accurate records of interactions.
**Requirements:**
- Strong knowledge of Office 365, Active Directory, and DNS.
- Previous experience in technical support or IT is an advantage.
- Native-level Polish and fluency in English.
- Excellent problem-solving and communication skills.
**Why Choose This Role?**
- Competitive salary range €45,000 - €60,000 per annum, depending on experience.
- A relocation package including accommodation in fully equipped company-rented apartments.
- Ongoing training and certification in Microsoft products.
- Career progression opportunities in a leading tech company.
**What We Offer**
Full-time position with holiday and Christmas bonuses. Please upload your CV in English.
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