Financial Services Customer Support Specialist

3 dni temu


Poznań, Greater Poland Jobs for Humanity Pełny etat
About the Role

As a key member of our team, you will be responsible for delivering exceptional customer experiences in a dynamic, metric-driven environment. You will protect the best interests of our clients by handling complex customer inquiries, resolving issues, completing account maintenance, and processing transactions.

This role is part of our Customer Service Team within the Capital Markets group, supporting the Franklin Templeton Investments customer base. Our team consists of over 100 associates working virtually from multiple locations, with a strong focus on providing superior financially driven customer service.

Responsibilities
  • Provide customer support to U.S. customers via inbound calls in a fast-paced, team-oriented environment, utilizing an automatic call distribution system.
  • Work from home or office located in Poznan (hybrid model) and require maintaining confidentiality of customer account information.
  • Full-time position working an eight-hour per-day schedule of 2:30pm – 11:00pm CET or 5:30pm – 2:00am CET (Monday through Friday) after completion of training.
  • Participate in ongoing training and stay updated on financial regulatory changes.
Requirements
  • High proficiency in spoken English and Spanish with ability to communicate.
  • Strong technical skills with ability to multitask, troubleshoot, and navigate various systems at once.
  • High-speed internet with ethernet access.
  • Ability to productively handle inbound telephone calls and meet performance goals.
  • Ability to work independently and in a team environment.
  • Investment industry or financial experience is a plus.
  • College degree (or currently working towards one) or financial customer service experience desired.
What We Offer
  • 100% virtual training for 5-6 weeks with opportunity to contribute to community resources.
  • Inclusive and diverse team atmosphere, professional and personal development, attractive benefits including private health care, life insurance, pension plan, lunch card, gym discounts, language training, online training database and LinkedIn Learning.
  • Contract of employment and start date in December 2024.

FIS prioritizes protecting the privacy and security of all personal information processed to provide services to clients. See the Online Privacy Notice for specific details.



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