Customer Support Specialist

3 tygodni temu


Poznań, Greater Poland Rivièra Maison Pełny etat

This role involves providing high-quality support to our English-speaking customers through various channels, including ticketing systems, chats, and phone calls. As a Support Specialist, you will be responsible for resolving issues, answering questions, and listening to customer feedback to ensure their satisfaction.

About the Role

We are looking for a skilled and customer-centric individual to join our team as a Support Specialist. The ideal candidate will have a good understanding of the Talent Management Suite and be able to provide excellent support to our customers.

Responsibilities

  1. Provide friendly and precise support to customers via various channels.
  2. Be responsible for the care of our English-speaking customers, resolving issues and answering questions.
  3. Know the Talent Management Suite inside out and serve as the voice of the customer.
  4. Work closely with other customer-facing departments to ensure seamless support.
  5. Participate in side projects to develop yourself and the support team.

Requirements

  • ~1 year of experience in a customer care/client-facing role.
  • Fluent English language skills.
  • Strong technical skills and ability to work with our technical team.
  • Strong interpersonal skills and passion for providing a great customer experience.
  • Experience in troubleshooting tech issues and providing clear solutions.

What We Offer

  • Great offices and locations in Poznań and Wrocław OR the possibility to work fully remotely from Poland.
  • Working within an international, friendly team that values your contribution.
  • Brilliant culture and informal dress code.
  • Salary in the range of: 5.000 - 6.500 PLN gross and 26 paid holiday days on employee contract + 2 well-being days in 2024.
  • €1000 of training budget per year to keep you sharp and in tune with trends.
  • €500 travel budget to visit your colleagues in Amsterdam.
  • €200 home office budget + work from home allowance.
  • Work from anywhere for 4 weeks/year.
  • MacBook + displays, alongside all the tools you need to succeed.
  • Travel reimbursement, and Wellness perks.
  • Fitness card (Multisport).
  • Private health care (LuxMed).

Equal Opportunity Employer

We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability.



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