Customer Service Specialist

5 dni temu


Poznań, Greater Poland Yankee Candle Pełny etat

Job Overview:

Newell Brands is a leading $8.3B consumer products company with a diverse portfolio of iconic brands such as Graco, Coleman, Oster, Rubbermaid, and Sharpie.

We are seeking a Customer Service Specialist to join our Consumer Services team in Poznan, Poland.

About the Role:

This role involves speaking with consumers who use Newell Brands' products, providing exceptional service and support through various communication channels.

You will be responsible for answering inquiries regarding pre-sales and after-sales service, creating and maintaining consumer information, and documenting relevant details in designated systems.

Key Responsibilities:

  • Respond to consumer queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional and solution-oriented manner.
  • Create and maintain consumer information and case management to relay accurate information back to the business.
  • Use knowledge of products to ensure accurate information is communicated to consumers.
  • Document information needed for resolving inquiry or complaint in designated systems.

Requirements:

  • Fluent English (B2/C1) (spoken & written)
  • Fluent Italian (B2/C1) (spoken & written)
  • Good command of MS Word and Outlook
  • Outgoing with excellent communication skills (verbal & written)
  • Empathy and openness for working with consumers

Salary Estimate: The estimated salary for this role is around €25,000-€30,000 per year, depending on experience.



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