Customer Service Specialist
1 miesiąc temu
Job Overview:
Newell Brands is a leading $8.3B consumer products company with a diverse portfolio of iconic brands such as Graco, Coleman, Oster, Rubbermaid, and Sharpie.
We are seeking a Customer Service Specialist to join our Consumer Services team in Poznan, Poland.
About the Role:
This role involves speaking with consumers who use Newell Brands' products, providing exceptional service and support through various communication channels.
You will be responsible for answering inquiries regarding pre-sales and after-sales service, creating and maintaining consumer information, and documenting relevant details in designated systems.
Key Responsibilities:
- Respond to consumer queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional and solution-oriented manner.
- Create and maintain consumer information and case management to relay accurate information back to the business.
- Use knowledge of products to ensure accurate information is communicated to consumers.
- Document information needed for resolving inquiry or complaint in designated systems.
Requirements:
- Fluent English (B2/C1) (spoken & written)
- Fluent Italian (B2/C1) (spoken & written)
- Good command of MS Word and Outlook
- Outgoing with excellent communication skills (verbal & written)
- Empathy and openness for working with consumers
Salary Estimate: The estimated salary for this role is around €25,000-€30,000 per year, depending on experience.
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