Customer Service Ambassador for Multinational Brands

3 tygodni temu


Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat
Job Overview

We are seeking a highly motivated and customer-focused Consumer Services Representative to join our team in Poznan, Poland. As a representative of Newell Brands, you will be responsible for providing exceptional service to consumers who use our diverse range of products.

About the Role

This is a full-time position that offers a hybrid working model, allowing you to balance your work and personal life effectively. You will work closely with our Supervisor, Consumer Services, to ensure seamless communication with consumers through various channels, including email, chat, phone, social media, reviews portal, e-commerce, and other online platforms.

Key Responsibilities
  • Respond to consumer inquiries in a professional and solution-oriented manner to ensure consumer-centric outcomes.
  • Create and maintain accurate consumer information and case management to facilitate effective communication with the business.
  • Utilize product knowledge to provide accurate information to consumers and seek solutions for unusual queries or requests.
  • Document relevant information in designated systems (e.g., CRM, SAP) to resolve inquiries or complaints.
Requirements

To be successful in this role, you will need:

  • Fluent English (C1/B2) skills (spoken and written).
  • Fluent Italian (C1/B2) skills (spoken and written).
  • Good command of MS Word and Outlook.
  • Outgoing personality with excellent verbal and written communication skills.
  • Empathy and openness to working with consumers.
What We Offer

We provide a comprehensive benefits package, including:

  • Full-time employment contract.
  • Customer Service and Product trainings as part of your induction.
  • Private healthcare.
  • Pension plan (PPE) with a company contribution of 3.5%.
  • Life insurance.
  • Hybrid working system, with flexible working hours between 9:00 and 17:00 from Monday to Friday.
  • Access to LinkedIn online learning with over 17,000 courses.
  • Language classes in Polish, German, or English.
  • A friendly atmosphere and multicultural environment in our Poznan office.
  • Discounts on selected Newell Brands products.
  • Partly financed Multisport Card or cinema tickets.
  • Corporate Citizenship Philosophies, emphasizing environmentally sustainable and socially sensitive business practices.
  • Aplikuj – paid time-off for charity activities dedicated to local communities.
  • Employee Referral Program.
  • Garaged parking for bicycles in the same building.
  • Expectant Parents Gift.

Our estimated salary for this position is around 35,000 PLN per month, based on industry standards and market conditions in Poznan, Poland.



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