Customer Service Ambassador
5 dni temu
We are looking for a Customer Service Ambassador, fluent in English and French, to join our team in Poznan. As a representative of Newell Brands, you will provide exceptional customer service experience by responding to consumer inquiries via various channels.
About the JobThis full-time position is perfect for individuals with excellent communication skills, who are fluent in both languages and have a passion for helping others. You will be responsible for creating and maintaining accurate records, utilizing knowledge of our products to ensure informed responses, and seeking solutions for unusual queries or requests.
As part of your professional development, you will participate in comprehensive training programs, including customer service and product training. You will also have access to a range of benefits, including private healthcare, pension plan, life insurance, and more.
Key Responsibilities:- Respond to consumer inquiries via email, chat, phone, social media, reviews portal, e-commerce platforms, and other online channels.
- Maintain accurate records and case management systems to ensure seamless communication with the business.
- Utilize knowledge of our products to ensure accurate information is communicated to consumers.
- Seek solutions for unusual queries or requests, documenting necessary information in designated systems.
- Fluent English (C1/B2) and French (C1/B2) language proficiency (spoken and written).
- Strong command of MS Word and Outlook.
- Outgoing personality with excellent verbal and written communication skills.
- Empathy and openness to working with diverse consumer profiles.
- Willingness to learn new tools and technologies, including Salesforce, SAP, Bazaarvoice, and Sprinklr.
- Organizational skills with ability to prioritize tasks effectively.
- Attention to detail and positive attitude with strong interpersonal skills.
- Previous experience in user support, helpdesk, or customer service is an asset.
- Full-time employment contract.
- Comprehensive training programs, including customer service and product training.
- Private healthcare.
- Pension plan with company contribution.
- Life insurance.
- Hybrid working system with flexible hours.
- Access to LinkedIn learning platform with 17,000 courses.
- Language classes in Polish, German, or English.
- Friendly and multicultural work environment.
- Discount on select products from Newell Brands' portfolio.
- Modern office space in the city center.
- Partly financed Multisport Card or cinema tickets.
- Corporate Citizenship Philosophies promoting sustainable and socially responsible practices.
- Aplikuj – paid time-off for charity activities.
- Employee Referral Program.
- Garaged parking for bicycles.
- Expectant Parents Gift.
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