Customer Service Ambassador

3 tygodni temu


Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat
Job Description

We are seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at Newell Poland Services Sp. z o.o. in Poznan, Poland.

About the Role

The Customer Service Ambassador will be responsible for providing exceptional customer service to consumers who use Newell Brands' products, speaking with them through various channels including email, chat, phone, social media, reviews portals, e-commerce platforms, and more.

Main Responsibilities:
  • Respond to consumer inquiries in a professional and solution-oriented manner, ensuring a positive outcome that is centred on the consumer's needs.
  • Create and maintain accurate records of consumer information and case management to provide timely and effective solutions.
  • Utilize knowledge of products to ensure that accurate information is communicated to consumers.
  • Seek solutions for unusual queries or requests, always striving to exceed consumer expectations.
Requirements:

To succeed as a Customer Service Ambassador, you will require:

  • Fluency in English (C1/B2) and French (C1/B2), both spoken and written.
  • A strong command of MS Word and Outlook.
  • Excellent communication skills, both verbal and written, with a focus on empathy and openness when working with consumers.
What We Offer:

In return for your expertise and enthusiasm, we offer:

  • A full-time employment contract with a competitive salary of approximately 40,000 PLN per month.
  • Customer service and product training as an integral part of your induction.
  • A comprehensive benefits package, including private healthcare, pension plan, life insurance, and hybrid working arrangements.
  • A dynamic and multicultural work environment with opportunities for growth and development.

Please note that this role is based in Poznan, Poland, and requires fluent English and French language skills.



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