Customer Support Associate

5 miesięcy temu


Poznań, Polska Revalize Pełny etat
Job Description

We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.

Responsibilities:

  • Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
  • Provide support for incoming queries and issues related to the company’s proprietary software solutions
  • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
  • Adhere to established customer service and documentation standards
  • Solve and respond to first-level support requests and escalate issues as required
  • Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

Qualifications

Required Skills & Abilities

  • Both German and English language proficiency (spoken and written)
  • Strong interpersonal and communication skills
  • Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues
  • Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
  • Ability to be consistently productive while working remotely
  • Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)
  • Ability to excel in a high-paced ever-changing environment

Preferred skills and abilities:

  • Experience in use of 3D CAD systems strongly preferred
  • Working knowledge of Salesforce preferred
  • Understanding of networking topologies & protocols


Additional Information

All your information will be kept confidential according to EEO guidelines. If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.


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