Customer Support Associate
5 miesięcy temu
We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.
Responsibilities:
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the company’s proprietary software solutions
- Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
- Adhere to established customer service and documentation standards
- Solve and respond to first-level support requests and escalate issues as required
- Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures
Qualifications
Required Skills & Abilities
- Both German and English language proficiency (spoken and written)
- Strong interpersonal and communication skills
- Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues
- Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
- Ability to be consistently productive while working remotely
- Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)
- Ability to excel in a high-paced ever-changing environment
Preferred skills and abilities:
- Experience in use of 3D CAD systems strongly preferred
- Working knowledge of Salesforce preferred
- Understanding of networking topologies & protocols
Additional Information
All your information will be kept confidential according to EEO guidelines. If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.
-
Customer Success Associate
1 miesiąc temu
Poznań, Polska Revalize Pełny etatJob DescriptionIn the role of Customer Success Associate the following exciting tasks await you with us:Managing the post-sales journey of a selected customer group from product launch to expansion and support to contract extensionProactively addressing the customer group to strengthen product understanding and loyaltyCreating meaningful product...
-
Junior Customer Support Engineer
7 miesięcy temu
Poznań, Polska ADB Pełny etatWe are looking for a Junior Customer Support Engineer with a unique combination of engineering and soft skills to strengthen our Network Operations Centre (NOC). This is an extremely important team within our company as it is the first point of contact for customers using NOC is responsible for responding to issues reported by customers and occurring in...
-
Financial Operations Associate with Accounting Expertise
2 tygodni temu
Poznań, Greater Poland XTM International Limited Pełny etatJob Title: Financial Operations Associate with Accounting ExpertiseAbout the RoleWe are seeking a highly skilled Finance Assistant to join our team at XTM International Limited.Key ResponsibilitiesProcess customer payments and ensure up-to-date ledger information.Raise sales invoices and assist with chasing late payments from customers.Conduct daily and...
-
Customer Service Expert
2 tygodni temu
Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etatAbout the JobAs a Consumer Services Representative at Newell Poland Services Sp. z o.o., you will be part of a dynamic team providing exceptional support to our customers. If you are passionate about delivering top-notch customer experiences and have excellent communication skills, this could be your dream job!
-
Customer Support Representative with French
7 miesięcy temu
Poznań, Polska Conectys Pełny etatWithin your role, you will: Offer customer support via phone, e-mail, or chat; Answer & solve customers’ inquiries & complaints by offering an accurate solution; Follow predefined workflows & handle issues specific to each communication channel; Respond to all customers’ inquiries within given timescales and efficiently meet deadlines; Take,...
-
Financial Services Account Associate Specialist
3 miesięcy temu
Poznań, Polska FIS Pełny etatPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0% Financial Services Associate Specialist with French and English We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and...
-
Work in Greece
1 miesiąc temu
Poznań, Polska Patrique Mercier Recruitment Nordic Pełny etatPatrique Mercier Recruitment is excited to offer a unique opportunity to work in Greece as a Polish Customer Support representative, complete with a fully paid relocation package. This role allows you to immerse yourself in the vibrant culture of Greece while providing outstanding support to customers. You will be responsible for assisting clients with their...
-
Financial Services Account Associate II
4 miesięcy temu
Poznań, Polska FIS Pełny etatPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0% We are FIS . Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready...
-
BSP CRE Finance Senior Associate
7 miesięcy temu
Poznań, Polska F4418 Franklin Templeton Investments Poland Sp. z o. o. Pełny etatAt Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe...
-
Customer Success Representative
4 miesięcy temu
Poznań, Polska Pearson Pełny etatWe are currently looking for Customer Success Advisors to support our Customer' Success within the United Kingdom area (UK) Offer details & Application process Salary: 5000 - 6000 PLN gross/month Working mode: full time, hybrid , Poznań , Poland, Send your CV and short Cover letter in English When applying, please let us know if you...
-
Head of Customer Service
3 tygodni temu
Poznań, Polska HAYS Pełny etatHead of Customer ServicePoznańNR REF.: 1190517For our Client, a company producing special lubricants, we are looking for a person to hold a Head of Customer Service position.Key responsibilities: Overseeing all Customer Service processes, ensuring the highest quality of service to customers in the most efficient manner (operational efficiency) on behalf of...
-
Office Support
1 miesiąc temu
Poznań, Polska Sollers Consulting Pełny etatAbout Sollers Consulting Sollers Consulting is more than a consultancy and software integrator. As a company founded in 2000, our mission has been to transform the financial & insurance industries by helping them adapt to new technologies. The power of collaboration and the limitless potential of Sollers people are at the root of our success. We...
-
Customer Service Representative
4 tygodni temu
Poznań, Polska W. R. Grace & Co. Pełny etatJob DescriptionWe are looking for talented candidates who want to develop their skills and knowledge in Supply Chain processes in Customer Service in our new location in Poznań. We work in an international, multicultural environment, we support cooperation, diversity and development in every area. Our goal is to provide customer service at the highest...
-
Stażysta w dziale HR
1 miesiąc temu
Poznań, Polska Randstad Polska Pełny etatZacznij karierę z poczuciem celu.W GSK łączymy naukę, technologię i umiejętności, aby razem pokonywać choroby. Naszym celem jest poprawa życia miliardów ludzi na całym świecie. Łącząc wyjątkowych ludzi w środowisku opartym o wszechstronność i integrację, możemy wywierać pozytywny wpływ w skali globalnej.oferujemy- Możliwość udziału...
-
Poznań, Polska Conectys Pełny etatWithin your role, you will: You will provide best-in-class customer service and problem resolution to customer queries; You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution; You will initiate, manage, answer, and solves customers’ queries; You will...
-
Poznań, Polska Conectys Pełny etatWithin your role, you will: You will provide best-in-class customer service and problem resolution to customer queries; You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution; You will initiate, manage, answer, and solves customers’ queries; You will...
-
Poznań, Polska Conectys Pełny etatWithin your role, you will: You will provide best-in-class customer service and problem resolution to customer queries; You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution; You will initiate, manage, answer, and solves customers’ queries; You will...
-
Customer Service Ambassador
5 dni temu
Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etatExcellent Opportunity for Customer Focused ProfessionalsWe are looking for a Customer Service Ambassador, fluent in English and French, to join our team in Poznan. As a representative of Newell Brands, you will provide exceptional customer service experience by responding to consumer inquiries via various channels.About the JobThis full-time position is...
-
Principal Product Support Engineer
7 miesięcy temu
Poznań, Polska 9605 GSK Services Sp z o.o. Pełny etatGSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as...
-
Financial Services Account Associate II NIGO CB Team
1 miesiąc temu
Poznań, Polska Jobs for Humanity Pełny etatJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0%Financial Services Account Associate II - NIGO CB Team(start in January 2025) Are you a diligent and motivated person? Would you like to utilize your English command and interact with U.S.-based clients via outbound calls and...