Technical Field Support Specialist
2 tygodni temu
Company Overview
">Loma Systems is a leading manufacturer of inspection equipment, serving the food and pharmaceutical industries. With over 50 years of experience, we provide high-quality solutions to ensure product safety and quality.
">About the Role
">We are seeking a highly skilled Technical Field Support Specialist to join our team in Poland. As a key member of our field service team, you will be responsible for providing technical support to our customers, ensuring their equipment is running efficiently and effectively.
">Key Responsibilities
">- ">
- Carry out repairs, commissioning, service, and calibration of customer equipment, adhering to company procedures and protocols.">
- Conduct upgrades and refurbishments on customer sites.">
- Provide excellent customer service, handling queries in a fair and courteous manner.">
- Adapt to various environments and comply with local health and safety regulations.">
- Complete necessary paperwork accurately and on time, following company procedures.">
- Work overtime as required and participate in the on-call standby rota system.">
- Continuously improve product knowledge and provide technical support via phone and email when needed.">
Requirements
">- ">
- Strong technical electrical/electronics skills, supported by relevant qualifications.">
- Experience in a field service role, with a deep understanding of customer service principles.">
- Excellent PC literacy and organizational skills, focusing on reliable delivery of results.">
- A systematic approach to problem-solving and a full driving license.">
- Exceptional customer service skills and flexibility to work overtime, including weekends, as required.">
- A strong commitment to Loma's values: Hands-on, One Team, Positive Mindset, Deliver on our Commitments, Take the initiative.">
What We Offer
">In return for your expertise and dedication, we offer a competitive salary of approximately €45,000 - €55,000 per annum, depending on experience, plus benefits that include:
">- ">
- A comprehensive training program to enhance your skills and knowledge.">
- A chance to work with cutting-edge technology and contribute to the success of our customers.">
- A dynamic and supportive team environment that encourages collaboration and growth.">
- Ongoing opportunities for professional development and career advancement.">
Location
">This role is based in Poland, with regular travel to customer sites throughout the country.
">Language
">The primary language of this role is English, with occasional communication in Polish.
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