IT Service Delivery Specialist

2 tygodni temu


Poznań, Greater Poland Lisner Pełny etat
Job Overview

We are seeking a highly skilled and proactive IT Service Delivery Specialist to join our team at Lisner. This is an exciting opportunity for someone who is passionate about delivering exceptional IT services and support.

About the Role

As an IT Service Delivery Specialist, you will be the first point of contact for internal employees at UTM, handling IT-related requests and faults during business hours and providing on-call support outside of these hours. Your primary responsibility will be to ensure that the IT service desk is available and accessible by telephone for IT-related enquiries and faults.

You will be responsible for processing incidents in our ticketing system, adhering to agreed response and processing times. Additionally, you will process workflow tasks within established SLA's and send e-mail communications to defined distribution groups in case of major disturbances and IT maintenance work.

Key Responsibilities
  • First point of contact for internal employees at UTM for IT-related requests and faults
  • Ensure the IT service desk is available by telephone for IT-related enquiries and faults
  • Process incidents in our ticketing system, adhering to agreed response and processing times
  • Process workflow tasks within established SLA's
  • Sending e-mail communications to defined distribution groups in case of major disturbances and IT maintenance work
Requirements and Qualifications

To succeed in this role, you will need to possess:

  • Fluency in Polish or English (minimum B2 level)
  • Knowledge of Operating Systems, including Windows 11
  • Experience working with SAP
  • Knowledge of Windows administration tools and MS Office 365 Package
  • General IT network knowledge
  • Strategic and conceptual skills, empathy, and flexibility
Benefits

As a valued member of our team, you can expect:

  • A competitive salary range of $50,000 - $70,000 per annum
  • Sharing the costs of sports activities
  • Private medical care
  • Sharing the costs of foreign language classes
  • Sharing the costs of professional training and courses
  • Lifelong insurance
  • Remote work opportunities
  • Flexible working time
  • Corporate products and services at discounted prices
  • No dress code
  • Coffee/tea drinks
  • Parking space for employees
  • Employee referral program


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