Customer Service Specialist English Italian

2 tygodni temu


Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat

Customer Service Specialist English Italian

As a key member of our team, you will play a vital role in delivering exceptional customer experiences. Your responsibilities will include communicating with consumers who use Newell Brands' products, utilizing your foreign language skills to address inquiries regarding pre-sales and after-sales service.

Key Responsibilities:

  • Respond to consumer queries through various channels, including email, chat, phone, social media, and online platforms, in a professional and solution-oriented manner.
  • Create and maintain accurate consumer information and case management for effective communication.
  • Utilize knowledge of products to provide precise information to consumers.
  • Seek solutions for unusual queries or requests.
  • Document relevant information in designated systems for resolving inquiries or complaints.

Requirements:

  • Fluent English and Italian (C1/B2) for spoken and written communication.
  • Good command of MS Word and Outlook.
  • Outgoing with excellent verbal and written communication skills.
  • Empathy and openness to working with consumers.
  • Will to learn new tools and technologies, such as Salesforce, SAP, and Bazaarvoice.
  • Organizational skills with ability to prioritize tasks.
  • Detail-oriented with a positive attitude and great interpersonal skills.


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