Customer Service Specialist English Italian
2 tygodni temu
Customer Service Specialist English Italian
As a key member of our team, you will play a vital role in delivering exceptional customer experiences. Your responsibilities will include communicating with consumers who use Newell Brands' products, utilizing your foreign language skills to address inquiries regarding pre-sales and after-sales service.
Key Responsibilities:
- Respond to consumer queries through various channels, including email, chat, phone, social media, and online platforms, in a professional and solution-oriented manner.
- Create and maintain accurate consumer information and case management for effective communication.
- Utilize knowledge of products to provide precise information to consumers.
- Seek solutions for unusual queries or requests.
- Document relevant information in designated systems for resolving inquiries or complaints.
Requirements:
- Fluent English and Italian (C1/B2) for spoken and written communication.
- Good command of MS Word and Outlook.
- Outgoing with excellent verbal and written communication skills.
- Empathy and openness to working with consumers.
- Will to learn new tools and technologies, such as Salesforce, SAP, and Bazaarvoice.
- Organizational skills with ability to prioritize tasks.
- Detail-oriented with a positive attitude and great interpersonal skills.
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