Customer Service Representative
1 miesiąc temu
Customer Service Representative
We are seeking a highly skilled Customer Service Representative to join our team at Newell Poland Services Sp. z o.o. Your responsibilities will include:
- Providing exceptional customer service through various communication channels, including email, chat, phone, and social media.
- Creating and maintaining accurate consumer information and case management to ensure seamless communication with our business teams.
- Utilizing product knowledge to deliver accurate information to consumers and resolve inquiries in a timely manner.
- Seeking solutions for unusual queries or requests and documenting all interactions in designated systems.
Our Requirements
- Fluent English language skills (C1/B2) for both spoken and written communication.
- Proficiency in MS Word and Outlook.
- Excellent communication and interpersonal skills, with the ability to build rapport with consumers.
- Preferred qualifications include experience in user support, helpdesk, or customer service, as well as readiness to learn new tools and technologies.
What We Offer
- A full-time employment contract with a competitive salary and benefits package.
- Comprehensive training programs, including customer service and product knowledge.
- A hybrid working system with flexible hours and a modern, air-conditioned office in the city center.
- Opportunities for professional growth and development, including language classes and LinkedIn online learning.
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