Customer Service Representative Italian and English Language Expert

7 dni temu


Poznań, Greater Poland Newell Brands Pełny etat

We are seeking a highly skilled Consumer Services Representative to join our team at Newell Brands in Poznan, Poland.

As a Consumer Services Representative, you will be the primary point of contact for consumers who use our products, providing exceptional customer service and support through various channels, including email, chat, phone, social media, and reviews portals.

Your key responsibilities will include responding to consumer inquiries in a professional and solution-oriented manner, creating and maintaining consumer information and case management, utilizing your knowledge of our products to ensure accurate information is communicated to consumers, and documenting relevant information in designated systems.

You will have the opportunity to work with a diverse range of products, from stationery to small household appliances, and develop a deep understanding of our portfolio.

To be successful in this role, you must have excellent communication skills, both verbal and written, and be fluent in Italian and English (C1/B2 level). You should also be proficient in MS Word and Outlook, have a good command of organizational skills, and be able to prioritize tasks effectively.

A positive attitude, empathy, and a willingness to learn new tools and technologies, such as Salesforce and SAP, are essential for this position.

We offer a competitive salary of approximately €25,000 per year, depending on experience, along with a range of benefits, including full-time employment, private healthcare, pension plan, life insurance, and hybrid working arrangements.

In addition, we provide opportunities for professional development, including training programs, language classes, and access to LinkedIn online learning resources.

If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, please apply now.



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