Customer Service Representative
2 tygodni temu
Customer Service Representative (English and Italian)
Your role
As a Customer Service Representative, you will be the first point of contact for consumers who use Newell Brands' products. You will answer inquiries regarding pre-sales and after-sales service, utilizing your foreign language skills to provide solutions-oriented support.
Our portfolio of products is diverse, ranging from stationery to small household appliances.
You may be familiar with some of our brands, such as Parker, Waterman, Contigo, NUK, or Crockpot.
Key responsibilities:
• Respond to consumer inquiries through various channels, including email, chat, phone, social media, reviews, e-commerce, and other online platforms, in a professional and solution-oriented manner.
• Create and maintain consumer information and case management to ensure accurate information is relayed back to the business.
• Utilize knowledge of products to ensure accurate information is communicated to consumers.
• Seek solutions for unusual queries or requests.
• Document information in designated systems, such as CRM and SAP, to resolve inquiries or complaints.
Don't have experience in customer service or with our systems?
No problem. You will learn with us.
Our requirements
• Fluent English (C1/B2) (spoken & written).
• Fluent Italian (C1/B2) (spoken & written).
• Good command of MS Word and Outlook.
• Outgoing with excellent communication skills (verbal & written).
• Empathy and openness for working with consumers.
• Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr, etc.).
• Organizational skills with ability to prioritize.
• Detail oriented.
• Positive attitude and great interpersonal skills, incl. rapport-building and listening.
• Previous experience in user support/helpdesk/customer service will be an asset.
What we offer
• Full-time employment contract.
• Customer Service and Product trainings as an integral part of your induction.
• Private healthcare.
• Pension plan (PPE) with company contribution of 3.5%.
• Life insurance.
• Hybrid working system; working hours – Monday to Friday, 8h between 9:00 and 17:00.
• LinkedIn online learning with 17,000 courses to choose from.
• Polish/German/English language classes.
• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office).
• Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others.
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen.
• Partly financed Multisport Card or cinema tickets.
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices.
• Aplikuj – paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program.
• Garaged parking for bicycles in the same building.
• Expectant Parents Gift.
• Additional projects for those hungry for knowledge and development.
If so, please click on "Apply Now" on this site and upload your CV in English.
By submitting your CV you acknowledge having read Newell Brands' Privacy Statement for Job Applicants available at our website. If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter.
• Job title: Customer Service Representative (English and Italian)
• Location: Poznan, Poland (hybrid model)
• Reports to: Supervisor, Customer Service
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