Customer Service Representative

4 tygodni temu


Poznań, Greater Poland Newell Brands Pełny etat
Job Title: Consumer Services Representative

About the Role:

As a Consumer Services Representative at Newell Brands, you will be the primary point of contact for consumers who use our products. You will be responsible for responding to inquiries, resolving issues, and providing exceptional customer service in a professional and solution-oriented manner.

Key Responsibilities:

* Respond to consumer inquiries through various channels, including email, chat, phone, and social media, in a timely and professional manner.
* Create and maintain accurate records of consumer interactions and case management.
* Utilize knowledge of products to ensure accurate information is communicated to consumers.
* Seek solutions for unusual queries or requests.
* Document information in designated systems for resolving inquiries or complaints.

Requirements:

* Fluent Italian (C1/B2) and English (C1/B2) language skills (spoken and written).
* Good command of MS Word and Outlook.
* Excellent communication and interpersonal skills.
* Empathy and openness for working with consumers.

Preferred:

* Readiness to learn new tools and technologies.
* Organizational skills with ability to prioritize.
* Detail-oriented.
* Positive attitude and great interpersonal skills.

What We Offer:

* Full-time employment contract.
* Customer Service and Product trainings as an integral part of your induction.
* Private healthcare.
* Pension plan with company contribution.
* Life insurance.
* Hybrid working system.
* LinkedIn online learning.
* Language classes.
* Friendly atmosphere and multicultural environment.
* Discount for some of our products.
* Modern office with well-equipped kitchen.
* Partly financed Multisport Card or cinema tickets.
* Corporate Citizenship Philosophies.
* Give@Newell – paid time-off for charity activities.

Join Our Team:

If you are a customer-focused individual with excellent communication skills and a passion for working with consumers, we encourage you to apply for this exciting opportunity.

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