Customer Service Representative
4 tygodni temu
About the Role:
We are seeking a skilled Customer Service Representative to join our team at Newell Brands. As a Consumer Services Representative, you will be the primary point of contact for consumers who use our products, providing exceptional service and support through various communication channels.
Key Responsibilities:
- Respond to consumer inquiries in a professional and solution-oriented manner, ensuring a consumer-centric outcome.
- Create and maintain accurate consumer information and case management to relay relevant information back to the business.
- Utilize knowledge of products to ensure accurate information is communicated to consumers.
- Seek solutions for unusual queries or requests.
- Document information in designated systems for resolving inquiries or complaints.
Requirements:
- Fluent Spanish (C1/B2) and English (C1/B2) language skills (spoken and written).
- Good command of MS Word and Outlook.
- Outgoing with excellent communication skills (verbal and written).
- Empathy and openness for working with consumers.
We Offer:
- Full-time employment contract.
- Customer Service and Product trainings as part of your induction.
- Private healthcare.
- Pension plan with company contribution.
- Life insurance.
- Hybrid working system.
- LinkedIn online learning with 17,000 courses to choose from.
- Language classes.
- Friendly atmosphere and multicultural environment.
- Discount for some of our products.
- Modern office with well-equipped kitchen.
- Partly financed Multisport Card or cinema tickets.
- Corporate Citizenship Philosophies.
- Give@Newell – paid time-off for charity activities.
- Employee Referral Program.
- Garaged parking for bicycles.
- Expectant Parents Gift.
- Additional projects for those hungry for knowledge and development.
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