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Customer Service Representative

1 miesiąc temu


Poznań, Greater Poland Newell Brands Pełny etat
Job Title: Consumer Services Representative

As a Consumer Services Representative at Newell Brands, you will play a vital role in providing exceptional customer service to our consumers who use our products. Your primary responsibility will be to respond to consumer inquiries and resolve issues in a professional and solution-oriented manner.

Key Responsibilities:
  • Respond to consumer inquiries through various channels, including email, chat, phone, and social media, in a timely and professional manner.
  • Create and maintain accurate consumer information and case management to ensure seamless communication with the business.
  • Utilize your knowledge of our products to provide accurate information to consumers and resolve issues efficiently.
  • Seek solutions for unusual queries or requests, and document all interactions in designated systems.
Requirements:
  • Fluent English language skills (C1/B2) in both spoken and written communication.
  • Excellent communication and interpersonal skills, with the ability to build rapport with consumers.
  • Good command of MS Word and Outlook.
  • Outgoing and empathetic, with a positive attitude and great interpersonal skills.
Preferred Qualifications:
  • Previous experience in customer service, user support, or helpdesk roles.
  • Organizational skills with the ability to prioritize tasks and manage multiple projects.
  • Detail-oriented and able to work in a fast-paced environment.
  • Readiness to learn new tools and technologies, including Salesforce, SAP, and Bazaarvoice.
What We Offer:
  • Full-time employment contract with a competitive salary and benefits package.
  • Customer service and product training as part of your induction.
  • Private healthcare and pension plan with company contribution.
  • Life insurance and hybrid working system with flexible hours.
  • LinkedIn online learning with access to 17,000 courses.
  • Polish, German, and English language classes.
  • A friendly and multicultural work environment with 30+ nationalities in our Poznan office.
  • Discounts on Newell Brands products and services.
  • Modern office space in the city center with well-equipped kitchen and garaged parking for bicycles.