Customer Service Representative
3 tygodni temu
About the Role:
As a Consumer Services Representative at Newell Brands, you will be the first point of contact for consumers who use our products. Your role will be to provide exceptional customer service, answering inquiries and resolving issues in a professional and solution-oriented manner.
Key Responsibilities:
• Respond to consumer inquiries through various channels, including email, chat, phone, and social media.
• Create and maintain consumer information and case management to ensure accurate information is communicated to consumers.
• Utilize knowledge of products to ensure accurate information is communicated to consumers.
• Seek solutions in case of unusual queries or requests.
• Document information in designated systems for resolving inquiries or complaints.
Requirements:
• Fluent English (C1/B2) (spoken & written)
• Good command of MS Word and Outlook
• Outgoing with excellent communication skills (verbal & written)
• Empathy and openness for working with consumers
Preferred:
• Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr)
• Organizational skills with ability to prioritize
• Detail oriented
• Positive attitude and great interpersonal skills, incl. rapport-building and listening
• Previous experience in user support/helpdesk/customer service will be an asset.
We Offer:
• Full-time employment contract
• Customer Service and Product trainings as an integral part of your induction
• Private healthcare
• Pension plan (PPE) with company contribution of 3,5%
• Life insurance
• Hybrid working system; working hours – Monday to Friday, 8h between 14:00 and 24:00
• LinkedIn online learning with 17,000 courses to choose from
• Polish/German/English language classes
• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
• Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
• Partly financed Multisport Card or cinema tickets
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• Paid time-off for charity activities dedicated for local communities right where you live/work.
Why Join Us:
At Newell Brands, we value our employees and offer a range of benefits and opportunities for growth and development. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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