Customer Service Representative

4 tygodni temu


Poznań, Greater Poland Newell Brands Pełny etat
Job Title: Consumer Services Representative

About the Role:

As a Consumer Services Representative at Newell Brands, you will be the primary point of contact for consumers who use our products. Your role will involve responding to inquiries regarding pre-sales and after-sales service in a professional and solution-oriented manner.

Key Responsibilities:

* Respond to consumer inquiries through various channels, including email, chat, phone, and social media, in a timely and effective manner.
* Create and maintain accurate records of consumer interactions and case management to ensure seamless communication with the business.
* Utilize knowledge of products to provide accurate information to consumers and resolve inquiries efficiently.
* Document all interactions and resolutions in designated systems, including CRM and SAP.

Requirements:

* Fluent Italian and English language skills (C1/B2 level).
* Good command of MS Word and Outlook.
* Excellent communication and interpersonal skills.
* Empathy and openness to working with consumers.

Preferred Qualifications:

* Previous experience in user support, helpdesk, or customer service.
* Readiness to learn new tools and technologies, including Salesforce, SAP, and Bazaarvoice.

What We Offer:

* Full-time employment contract.
* Comprehensive training program.
* Private healthcare and pension plan.
* Hybrid working system.
* Opportunities for professional growth and development.

Join Our Team:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to become a part of our dynamic team at Newell Brands.

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