Customer Service Representative

4 tygodni temu


Poznań, Greater Poland Newell Brands Pełny etat
Job Title: Consumer Services Representative

About the Role:

As a Consumer Services Representative at Newell Brands, you will be the face of our company, providing exceptional customer service to consumers who use our products. Your primary responsibility will be to respond to consumer inquiries through various channels, including email, chat, phone, and social media, in a professional and solution-oriented manner.

Key Responsibilities:

Respond to consumer inquiries in a timely and professional manner
Create and maintain consumer information and case management to ensure accurate information is communicated to consumers
Use knowledge of products to ensure accurate information is communicated to consumers
Seek solutions in case of unusual queries or requests

Requirements:

Fluent English (C1/B2) (spoken & written)
Good command of MS Word and Outlook
Outgoing with excellent communication skills (verbal & written)
Empathy and openness for working with consumers

Preferred:

Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr)
Organizational skills with ability to prioritize
Detail oriented
Positive attitude and great interpersonal skills, incl. rapport-building and listening

We Offer:

Full-time employment contract
Customer Service and Product trainings as an integral part of your induction
Private healthcare
Pension plan (PPE) with company contribution of 3,5%
Life insurance
Hybrid working system; working hours – Monday to Friday, 8h between 14:00 and 24:00
LinkedIn online learning with 17,000 courses to choose from
Polish/German/English language classes
Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others
Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
Partly financed Multisport Card or cinema tickets
Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.

Join Our Team:

If you are a customer-focused individual with excellent communication skills and a passion for working with consumers, we encourage you to apply for this exciting opportunity. As a Consumer Services Representative, you will have the chance to work with a diverse range of products and customers, and to develop your skills and knowledge in a dynamic and supportive environment.

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