IT Operations Specialist for Poznań Office
2 dni temu
About OLX
OLX is a leading global marketplace platform that enables people to buy and sell various goods and services. As a fast-paced and dynamic company, we are constantly innovating and improving our services.
Job Description: IT Operations Specialist
We are seeking an experienced IT Operations Specialist to join our team in Poznań, Poland. In this role, you will be responsible for the availability and performance of our internal IT systems and services, supporting the underlying cloud and network stack.
Key Responsibilities:
- Provide first- and second-level support to local users, from simple requests to complex technical issues raised by developers and highly technical staff;
- Support all local Office IT Services, as well as Global Shared Services, including Google Apps, Slack, Atlassian, OKTA, Video Conference Systems, Windows and Mac OS clients, development tools, local IT projects, server room, printers, mobile devices, onboarding of new hires and offboarding;
- Create documentation to share knowledge and assist with increasing user satisfaction through proactiveness and ethical behavior;
- Assist with purchasing of hardware and software license management, seeking new solutions, and providing support to existing ones;
- Take part in Business IT projects to improve the level of our IT services as a group, as well as locally.
Requirements:
- 1+ years of experience in IT support functions, with an emphasis on supporting technical staff;
- Customer-oriented, positive, and able to remain calm under stress;
- Analytical troubleshooter and problem-solver with a willingness to find answers;
- Team player who actively collaborates with others to find solutions to problems;
- Previous experience in a fast-paced and highly dynamic environment;
- Experience in supporting OS X and Windows-based systems;
- Knowledge of client and software deployment, Jamf, and Azure Intune;
- Experience with IT systems such as email and centralized user management;
- Experience with working in a service management tool with a ticketing system (ServiceNow);
- Knowledge of cloud-based systems such as OKTA and Atlassian from a supporting perspective;
- Knowledge and experience of Google Workspace from a supporting perspective;
- Fluent English, both spoken and written.
Why Join OLX?
We invest in ourselves and each other to reach our full potential. We avoid bureaucracy and empower our teams to innovate; with opportunities, training, and leadership behaviors a key focus for all. Our commitment to inclusion ensures we listen to a diverse range of voices when making decisions. And, we combine the spirit and agility of a startup with our global scale and the backing of Prosus, one of the largest consumer internet groups in the world.
$55,000 - $65,000 per year
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