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Senior Customer Transition Specialist

2 miesięcy temu

Poznań, Greater Poland Revalize Pełny etat

Job Overview

We are seeking a highly skilled Senior Customer Transition Specialist to join our team at Revalize. As a key member of our customer success department, you will be responsible for transitioning customers to our new 3D software offering.

About the Role

The ideal candidate will have strong communication skills and experience in managing customer relationships. You will work closely with our marketing team to create and deliver marketing outreach plans, promoting the new software and its benefits to our existing customer base.

Responsibilities

  • Manage customers eligible to migrate to the new software product.
  • Work with marketing to develop and implement marketing strategies to build interest in the new product version.
  • Become familiar with the functionality, key features, and value proposition of the new product.
  • Conduct regular outreach to customers via email and phone to support their transition to the new product version.
  • Closing migration opportunities by successfully executing contracts and obtaining commitment for transition.
  • Facilitate a smooth hand-off to the training team for customer onboarding and training on the new product version.
  • Gather feedback on adoption of the new product and provide insights to support process improvement.
  • Process migrations within Salesforce and assist customers with add-on services, products, and changes to their subscriptions.
  • Manage at-risk situations and collaborate closely with internal teams to support customer requests, issues, and feedback.

Qualifications

  • Strong German and English verbal and written communication skills.
  • Available during EMEA business hours (9am - 5pm).
  • At least 3 years of experience in customer-facing roles such as customer service, customer success, or account management.
  • Experience with software and Microsoft suite is a plus.
  • Highly organized with excellent problem-solving skills.
  • Ability to work effectively in a fast-paced environment and meet deadlines.
  • Bachelor's degree preferred.

Salary Information

We offer a competitive salary of approximately $80,000 - $110,000 per year, depending on experience.