Customer Success Specialist B2C
3 tygodni temu
Customer Success Specialist B2C
Twój zakres obowiązków
- Komunikacja z klientem końcowym za pośrednictwem naszej infolinii, poczty elektronicznej i naszych kanałów w mediach społecznościowych w zakresie pytań dotyczących psów, kotów lub koni, np. porad żywieniowych, pytań dotyczących sklepu internetowego i zamówień dla marki JOSERA.
- Zarządzanie i optymalizacja procesów związanych z naszymi klientami końcowymi i sklepem internetowym
- Osoba kontaktowa dla naszych wewnętrznych zespołów w przypadku wszelkich pytań dotyczących zamówień.
- Ponadto:
- Odpowiedzialność za koordynację, zarządzanie i ocenę naszego narzędzia do oceny sklepu „eKomi” (przetwarzanie recenzji, tworzenie i analizowanie ankiet)
- Ścisła współpraca i wymiana między najbliższymi interfejsami w firmie na wszystkie tematy związane z sukcesem klienta i sprzedażą eCommerce
- Podejmowanie indywidualnych projektów w obszarze e-commerce
Nasze wymagania
- CV powinno być sporządzone w języku angielskim
- Twój sposób pracy jest ostrożny, uporządkowany i bardzo zorientowany na klienta i rozwiązania.
- Masz talent organizacyjny i potrafisz zajmować się wieloma sprawami jednocześnie.
- Charakteryzujesz się inicjatywą, umiejętnością pracy w zespole i silnymi umiejętnościami komunikacyjnymi.
- Ukończyłeś praktykę handlową
- Zamiłowanie do technologii cyfrowych i pierwszy kontakt z marketingiem internetowym/e-commerce, a nawet sklepem internetowym lub marketplace'ami
- Bardzo dobre umiejętności obsługi pakietu MS Office
- Bardzo dobra znajomość języka polskiego i angielskiego
- Znajomość SAP, systemów sklepowych lub systemów CMS jest dodatkowym atutem, ale nie jest to warunek konieczny.
- Posiadanie własnego zwierzaka, ale nie jest to warunek konieczny 😉
To oferujemy
Tworzymy przyjazne środowisko pracy, stawiamy na człowieka i komfortowe warunki rozwoju. Ponadto, oferujemy coś więcej niż tylko owocowe czwartki.
Co konkretnie czeka na Ciebie w Josera?
• Niekorporacyjna atmosfera
• Premia wakacyjna oraz świąteczna
• Paczki dla dzieci oraz prezenty okolicznościowe
• Elastyczny tryb pracy
• Atrakcyjne rabaty na produkty (sucha karma dla psów i kotów)
• Prywatna opieka medyczna LUX MED
• Ubezpieczenie grupowe i NNW
• Bezpłatna nauka języków obcych
• Karta MultiSport
• I oczywiście… świeże warzywa i owoce w biurze
Ponadto zapewniamy:
• Pracę (i integracje) w międzynarodowym środowisku, z ekspertami z różnych krajów, w tym z Polski, Niemiec i Ukrainy.
• Możliwość ciągłego rozwoju zawodowego i osobistego poprzez udział w dedykowanych szkoleniach w ramach programu Food Family Journey.
• Przyjazne warunki pracy z dostępem do nowoczesnych narzędzi i technologii, wspierających rozwój umiejętności i efektywność pracy.
Brzmi ciekawie? Nie zwlekaj i aplikuj już dzisiaj Czekamy na Ciebie w #erbacherthefoodfamily
Aplikuj
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