Senior Customer Onboarding Specialist

3 godzin temu


Poznań, Greater Poland Revalize Pełny etat
Role Overview

We are seeking a highly skilled and experienced Customer Transition Manager to join our team at Revalize. This is an exciting opportunity for someone who thrives in a fast-paced environment and has a passion for delivering exceptional customer experiences.

The ideal candidate will have strong communication skills, be able to build relationships with customers, and possess excellent problem-solving abilities. As a key member of our team, you will play a crucial role in ensuring a seamless transition of our customers to our new 3D software offering.

Key Responsibilities:

  • Manage customer migration projects from initiation to closure
  • Develop and execute customized marketing outreach plans to promote the new software
  • Become familiar with the new product's functionality, key features, and value proposition
  • Conduct regular outreach to customers to support their migration efforts
  • Closely collaborate with internal teams to ensure timely resolution of customer issues
  • Foster strong relationships with customers to understand their needs and preferences
  • Gather feedback on adoption and provide insights to improve processes

Requirements:

  • Strong German and English verbal and written communication skills (native or near-native)
  • Availability during EMEA business hours (9am - 5 pm)
  • At least 3 years of experience in customer-facing roles such as Customer Service, Customer Success, Account Management, or similar positions
  • 1+ year of experience in software industry preferred
  • Highly organized and proactive problem solver
  • Experience with Microsoft suite and Salesforce
  • CAD software or industry experience a plus

Compensation Package:

We offer a competitive salary of $85,000 per annum, commensurate with experience, along with additional benefits including health insurance, retirement plan, and generous paid time off. Our company culture emphasizes work-life balance, employee growth, and continuous learning opportunities.



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