Senior Customer Onboarding Specialist
3 godzin temu
We are seeking a highly skilled and experienced Customer Transition Manager to join our team at Revalize. This is an exciting opportunity for someone who thrives in a fast-paced environment and has a passion for delivering exceptional customer experiences.
The ideal candidate will have strong communication skills, be able to build relationships with customers, and possess excellent problem-solving abilities. As a key member of our team, you will play a crucial role in ensuring a seamless transition of our customers to our new 3D software offering.
Key Responsibilities:
- Manage customer migration projects from initiation to closure
- Develop and execute customized marketing outreach plans to promote the new software
- Become familiar with the new product's functionality, key features, and value proposition
- Conduct regular outreach to customers to support their migration efforts
- Closely collaborate with internal teams to ensure timely resolution of customer issues
- Foster strong relationships with customers to understand their needs and preferences
- Gather feedback on adoption and provide insights to improve processes
Requirements:
- Strong German and English verbal and written communication skills (native or near-native)
- Availability during EMEA business hours (9am - 5 pm)
- At least 3 years of experience in customer-facing roles such as Customer Service, Customer Success, Account Management, or similar positions
- 1+ year of experience in software industry preferred
- Highly organized and proactive problem solver
- Experience with Microsoft suite and Salesforce
- CAD software or industry experience a plus
Compensation Package:
We offer a competitive salary of $85,000 per annum, commensurate with experience, along with additional benefits including health insurance, retirement plan, and generous paid time off. Our company culture emphasizes work-life balance, employee growth, and continuous learning opportunities.
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