Customer Service Representative
4 tygodni temu
This is a remote opportunity to join our team as a Customer Support Specialist. We are a growing organization with a strong focus on customer satisfaction.
Your Mission
As a Support Specialist, you will be responsible for helping our customers understand our Talent Management Suite, by answering questions and solving problems as they arise.
Our support team plays a vital role in our organization's success, and we take pride in our CSAT score of 97%.
About the Team
We are a team of 20 Customer Support Specialists across multiple offices, and our mission is to assist, educate, troubleshoot, and go above and beyond to resolve customer and platform problems.
The team works closely together on a daily basis and supports each other in resolving customer requests.
Your 12-month Journey
The first 3 months you will spend learning everything there is to know about our products and processes, working closely with the team and answering customer questions.
After 3 months, you will take responsibility for the care of our customers, and start to learn more about the software.
After 1 year, you will know the Talent Management Suite inside out, and be able to provide efficient resolutions to customer inquiries.
What You'll Do:
- Provide friendly, precise 1st line support via our ticketing system, chats, and over the phone.
- Be responsible for the care of our customers, resolving issues, answering questions, and listening to feedback.
- Know our products inside out, and serve as the voice of the customer.
- Work on side projects to develop yourself, the support team, and the company.
- Automatically gain a seat on the product team, providing feedback to improve our software.
What You'll Bring to the Team:
- ~1 year of experience in a customer care/client-facing role.
- Fluent English language skills.
- Strong technical skills, with the ability to work closely with our technical team.
- Strong interpersonal skills, with a passion for providing a great customer experience.
- Experience in troubleshooting tech issues, and responding to customers in an understandable way.
- A customer-centric approach, with empathy and understanding for customer problems.
- A team player attitude, with a willingness to work collaboratively with other departments.
- A curiosity-driven mindset, with a desire to learn and understand more about our teams, products, and customers.
- Great listening skills, with the ability to turn customer feedback into product improvement suggestions.
- Adaptability, with a willingness to learn new things and be comfortable in an environment with a lot of experimentation.
Why Join Us?
- Great offices and locations, with the possibility to work fully remotely from Poland.
- A friendly team that values your contribution.
- A brilliant culture, with an informal dress code.
- A competitive salary, with 26 paid holiday days and 2 well-being days in 2024.
- €1000 of training budget per year, to keep you sharp and in tune with trends.
- €500 travel budget, to visit your colleagues in Amsterdam.
- €200 home office budget, plus a work-from-home allowance.
- Work from anywhere for 4 weeks per year.
- A MacBook, displays, and all the tools you need to succeed.
- Travel reimbursement, and Wellness perks.
- A Fitness card (Multisport).
- Private healthcare (LuxMed).
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