Technical Support Specialist for API and B2B Customer Solutions
2 tygodni temu
We are seeking an experienced Technical Support Specialist to join our team at EER POLAND. In this role, you will be responsible for providing top-notch support to our B2B customers across various technical channels.
Salary and BenefitsThe estimated salary for this position is around $60,000-$80,000 per year, depending on your level of experience. We also offer a range of benefits, including flexible scheduling, access to e-learning platforms, and opportunities for career progression.
Job DescriptionAs a Technical Support Specialist, your primary responsibility will be to provide timely, efficient, and professional responses to B2B customer inquiries. You will work closely with teams across the company, including Engineering, Infrastructure, Product Management, Sales, and Account Management, to ensure seamless support delivery.
Required Skills and Qualifications- Minimum 3 years of experience as a Tier 2/3 Technical Support Engineer
- Strong knowledge of API calls, logs, and SQL
- Excellent communication skills with proficiency in both spoken and written English
- Experience managing tickets, routing, and maintaining high service levels according to SLAs and KPIs
- Proven experience supporting global and B2B customers
- Career progression opportunities
- A truly international environment with nearly 40 different cultures represented
- Inclusive, diverse work environment where every voice is heard
- A proactive, results-driven workplace
- A dynamic space where change is constant-ideal for those comfortable with evolving environments
- Opportunities to work on innovative concepts in a fast-paced, global-scale environment
- A collaborative, democratic workplace where you can shape your own success
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