Global Technical Support Engineer

3 tygodni temu


Poznań, Greater Poland PayU Pełny etat

**About PayU

We are a leading payment and fintech company with operations in 50+ high-growth markets, part of the Prosus group. Our mission is to build a world without financial borders where everyone can prosper.

About the Role:

We are seeking a highly skilled Technical Support Engineer to join our team. As a key member, you will be responsible for providing global first-class service to our B2B customers, including API support and technical issue resolution via multiple channels.

Key Responsibilities:

  • Provide timely, efficient, and professional follow-up to customer inquiries
  • Assist and initialize training materials and internal/customer-facing documentation
  • Rotate On-Call duty with other staff members (if necessary)
  • Escalate incidents when necessary
  • Monitor incidents created with 3rd party providers

What We Offer:

  • A competitive salary of $80,000-$100,000 per annum
  • Career progression program
  • Wellbeing programs
  • Flexible work arrangements and hybrid working options
  • Free subscription to an internal e-learning platform
  • An inclusive environment with diverse voices
  • A dynamic and constantly evolving space

About Us:

At PayU, we strive to create a diverse and inclusive workforce, committed to transparency, flexibility, and unbiased attention to each individual. Our leaders prioritize an inclusive work culture, enabling everyone to succeed regardless of gender, color, or personal faith. We have zero tolerance for any form of prejudice.



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