Agricultural Parts Technical Support Expert
7 godzin temu
We are seeking an experienced Agricultural Parts Technical Support Expert to join our team in Pozna , Poland. As a key member of our support team, you will provide front-line technical assistance to John Deere dealers and customers through our case management system.
The ideal candidate will have experience in technical support and be passionate about machines with engines, such as cars, construction equipment, or agricultural machinery. A university degree in Agricultural/Technical Sciences or relevant work experience is required. You should be able to read technical drawings and possess excellent communication skills, both written and verbal.
We offer a competitive salary of approximately 35,000 - 45,000 PLN per month, depending on experience, plus benefits including private medical care, life insurance, a sports card, meal allowance, language courses, and a social fund budget.
In this role, you will:
- Provide technical support via multiple channels, including our web-based CCMS system and phone calls from dealers.
- Solve technical queries for dealers regarding parts catalog, quality issues, stock checks, and other related inquiries.
- Distribute additional product/service information helpful to John Deere dealers and customers.
- Administer communication to dealers within Europe.
- Participate in problem resolution processes to identify, escalate, and resolve issues.
You will also have the opportunity to work with platform engineers and factories daily. If you are a flexible and goal-oriented individual with excellent organizational and interpersonal skills, we encourage you to apply for this exciting opportunity.
Please note that this role requires fluency in English and the ability to work from two locations in Pozna and occasionally in Tarnowo Podgórne. We are an equal opportunity employer and welcome applications from qualified candidates.
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