Customer Support Expert

3 tygodni temu


Poznań, Greater Poland Rivièra Maison Pełny etat

This role is a fantastic opportunity to join our international team as a Customer Support Specialist. We are looking for a highly motivated and customer-focused individual to provide top-notch support to our English-speaking customers.

About the Role

As a Support Specialist, you will be responsible for helping our customers understand the Talent Management Suite, a cutting-edge platform that enables People teams to improve the full employee lifecycle. You will be the voice of the customer, providing friendly and precise support via our ticketing system, chats, and over the phone.

Key Responsibilities

  • Provide exceptional customer support, resolving issues and answering questions in a timely and professional manner.
  • Develop a deep understanding of the Talent Management Suite, becoming a product advocate and expert.
  • Work closely with our technical team to ensure seamless support and collaboration.
  • Participate in side projects to develop yourself, the support team, and the company.
  • Contribute to the development of our Help Center and Internal Knowledge Base.

Requirements

  • ~1 year of experience in a customer care/client-facing role.
  • Fluent English language skills.
  • Strong technical skills, with experience in troubleshooting tech issues.
  • Excellent interpersonal and communication skills.
  • A customer-centric approach, with a passion for delivering exceptional customer experiences.

What We Offer

  • A competitive salary in the range of 5,000 - 6,500 PLN gross.
  • 26 paid holiday days, plus 2 well-being days in 2024.
  • €1,000 of training budget per year.
  • €500 travel budget to visit colleagues in Amsterdam.
  • €200 home office budget, plus work from home allowance.
  • Work from anywhere for 4 weeks/year.
  • MacBook, displays, and all necessary tools.
  • Travel reimbursement, and wellness perks.
  • Fitness card (Multisport).
  • Private health care (LuxMed).

Join Our Team

We are an Equal Opportunity Employer, celebrating diversity and welcoming applications from underrepresented groups. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, or status as an individual with a disability.



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