Technical Customer Support Specialist

1 dzień temu


Poznań, Greater Poland Conectys Pełny etat
Customer Service Representative

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Conectys. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving product or service problems in a timely and professional manner.

Key Responsibilities:
  • Provide best-in-class customer service and problem resolution to customer queries;
  • Resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution;
  • Initiate, manage, answer, and solve customers' queries;
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact;
  • Assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms.
Requirements:
  • A C1 level of Danish, both written & spoken;
  • A B2 level of English, both written & spoken;
  • Proficiency with Microsoft Office applications, especially in Excel;
  • Standard Operating system understanding and Office tools knowledge;
  • Web-based applications and database operating acquaintance and skills;
  • Technical understanding.
What We Offer:
  • Competitive salary package & meal vouchers;
  • The opportunity to work in a multicultural environment;
  • Flexible working schedule;
  • Private medical insurance;
  • Access to Multisport card;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.


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