Global Technical Support Specialist
1 dzień temu
We are seeking a highly skilled Technical Support Engineer to join our team at PayU S.A. As a key member of our global support team, you will be responsible for providing top-notch technical support to our B2B customers, ensuring their seamless experience with our payment solutions.
Key Responsibilities:- Provide API support and technical issue resolution via multiple support channels
- Offer timely, efficient, and professional follow-up to B2B customer inquiries
- Assist in creating and maintaining training materials and internal/customer-facing documentation
- Participate in on-call rotations for high and critical issues during nights and weekends
- Escalate incidents when necessary
- Monitor and manage incidents created with 3rd party providers
- Minimum 3 years of experience as a tier 2/3 Technical Support Engineer
- Proven experience and knowledge of API calls, logs, and SQL
- Excellent communication skills, including verbal and written English
- Experience with ticketing routing and maintaining high service levels according to SLA and KPIs
- Experience working with global and B2B customers
- Ability to understand and troubleshoot system/API/applications flows and provide solutions
- Logical thinker with excellent analytical and problem-solving skills
- Career progression program
- Wellbeing programs
- Flexible work program and hybrid way of working
- Free subscription to an internal e-learning platform with courses from Udemy, Coursera, and more
- Truly international environment with diverse cultures
- Inclusive environment that values diverse voices
- Positive, results-driven workplace
- Dynamic, constantly evolving space with opportunities for growth
At PayU S.A., we are a global fintech investor, committed to building a world without financial borders where everyone can prosper. We provide financial services and products to people in high-growth markets, enabling them to thrive. Our expertise in 18 high-growth markets allows us to extend the reach of financial services, driving our vision forward.
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