Global Technical Support Specialist

1 dzień temu


Poznań, Greater Poland PayU S.A. Pełny etat
About the Job

We are seeking a highly skilled Technical Support Engineer to join our team at PayU S.A. As a key member of our global support team, you will be responsible for providing top-notch technical support to our B2B customers, ensuring their seamless experience with our payment solutions.

Key Responsibilities:
  • Provide API support and technical issue resolution via multiple support channels
  • Offer timely, efficient, and professional follow-up to B2B customer inquiries
  • Assist in creating and maintaining training materials and internal/customer-facing documentation
  • Participate in on-call rotations for high and critical issues during nights and weekends
  • Escalate incidents when necessary
  • Monitor and manage incidents created with 3rd party providers
Requirements:
  • Minimum 3 years of experience as a tier 2/3 Technical Support Engineer
  • Proven experience and knowledge of API calls, logs, and SQL
  • Excellent communication skills, including verbal and written English
  • Experience with ticketing routing and maintaining high service levels according to SLA and KPIs
  • Experience working with global and B2B customers
  • Ability to understand and troubleshoot system/API/applications flows and provide solutions
  • Logical thinker with excellent analytical and problem-solving skills
What We Offer:
  • Career progression program
  • Wellbeing programs
  • Flexible work program and hybrid way of working
  • Free subscription to an internal e-learning platform with courses from Udemy, Coursera, and more
  • Truly international environment with diverse cultures
  • Inclusive environment that values diverse voices
  • Positive, results-driven workplace
  • Dynamic, constantly evolving space with opportunities for growth
About Us:

At PayU S.A., we are a global fintech investor, committed to building a world without financial borders where everyone can prosper. We provide financial services and products to people in high-growth markets, enabling them to thrive. Our expertise in 18 high-growth markets allows us to extend the reach of financial services, driving our vision forward.



  • Poznań, Greater Poland PayU S.A. Pełny etat

    About PayUPayU is a leading global fintech investor, redefining the way people buy and sell online. With a presence in 18 high-growth markets, we provide financial services and products to individuals and merchants. Our expertise in technology and innovation enables us to extend the reach of financial services, driving our vision of building a world without...


  • Poznań, Greater Poland PayU S.A. Pełny etat

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at PayU S.A. As a key member of our global support team, you will be responsible for providing top-notch technical assistance to our B2B customers, ensuring their seamless experience with our payment solutions.Key ResponsibilitiesProvide API support and technical issue...


  • Poznań, Greater Poland PayU Pełny etat

    About PayUPayU is a leading payment and fintech company operating in 50+ high-growth markets worldwide. As part of the Prosus group, one of the largest technology investors globally, we aim to build a world without financial borders where everyone can prosper.About the RoleWe are seeking a Technical Support Engineer to join our team. As a key member of our...


  • Poznań, Greater Poland Plenti Pełny etat

    Opis StanowiskaPoszukujemy doświadczonego Global Technical Support Engineera do zespołu wsparcia technicznego w międzynarodowej firmie z branży FinTech. Będziesz odpowiadać za kompleksową obsługę klientów B2B, od wsparcia przed sprzedażą, integracją systemów i API, aż po pomoc po sprzedaży oraz analizę.Obowiązki:Wsparcie w zakresie API oraz...


  • Poznań, Greater Poland Lumen Pełny etat

    The RoleWe are seeking a skilled Operations Technical Support Specialist to join our team at Lumen. As the face of our Service Desk, you will be the primary point of contact for our clients, providing exceptional support and resolving issues in a timely manner.Main ResponsibilitiesProvide top-notch customer service via multiple communication channels,...


  • Poznań, Greater Poland Gerflor Pełny etat

    Job Title: Corporate CRM Support SpecialistAbout the Role:We are seeking a highly skilled Corporate CRM Support Specialist to join our team in Poznan. As a key member of our Central CRM Team, you will be responsible for driving and supporting the deployment of our CRM solutions on a corporate level.Key Responsibilities:Support global Key Users (30 countries)...


  • Poznań, Greater Poland Conectys Pełny etat

    Customer Support Representative Job DescriptionWe are seeking a highly skilled and multilingual Customer Support Representative to join our team at Conectys. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving product or service problems in a timely and professional manner.Key...


  • Poznań, Greater Poland Rivièra Maison Pełny etat

    About the RoleThis is a unique opportunity to join our growing team of Customer Support Specialists as a Customer Support Specialist. As a key member of our support team, you will play a vital role in helping our English-speaking customers understand and utilize our Talent Management Suite.We are looking for a highly skilled and customer-focused individual...


  • Poznań, Greater Poland Conectys Pełny etat

    Customer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Conectys. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving customer queries in a timely and professional manner.Key Responsibilities:Provide...


  • Poznań, Greater Poland Conectys Pełny etat

    Customer Service RepresentativeWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at Conectys. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving product or service problems in a timely and professional manner.Key...


  • Poznań, Greater Poland Synder Pełny etat

    About SynderSynder is a cutting-edge accounting automation software that empowers accounting professionals and business owners to streamline their ecommerce sales and subscriptions processes.Our platform connects all sales channels and payment methods into a unified ecosystem, providing a single source of truth for businesses. With Synder, you can automate...

  • Hardware Engineer

    11 godzin temu


    Poznań, Greater Poland EOS IT Solutions Pełny etat

    Job Title: Hardware Engineer - Design SpecialistAt EOS IT Solutions, we are seeking a highly skilled Hardware Engineer - Design Specialist to join our team. As a key member of our IT department, you will be responsible for designing and developing innovative hardware solutions that meet the needs of our clients.Key Responsibilities:Collaborate with product...


  • Poznań, Greater Poland ADB Pełny etat

    Job Title: Junior Customer Support EngineerWe are seeking a highly skilled and motivated Junior Customer Support Engineer to join our Network Operations Centre (NOC) team. As a key member of our team, you will be responsible for providing exceptional customer support and technical expertise to our clients.Key Responsibilities:Analyse customer requests and...


  • Poznań, Greater Poland W. R. Grace & Co. Pełny etat

    Job SummaryWe are seeking a highly skilled Technical Control Officer to join our team at W. R. Grace & Co. This role will be responsible for coordinating MOC requests, processing and tracking deadlines, and maintaining MOC tables. The ideal candidate will have a technical and/or scientific education, excellent written and spoken English skills, and a strong...


  • Poznań, Greater Poland W. R. Grace & Co. Pełny etat

    Job SummaryWe are seeking a highly skilled Technical Control Officer to join our team at W. R. Grace & Co. This role will be responsible for coordinating MOC requests, processing and tracking deadlines, and maintaining MOC tables. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work...


  • Poznań, Greater Poland Excis Ltd Pełny etat

    Exciting Opportunity: L1 Desktop On-Site Support TechnicianWe are seeking a highly skilled and experienced L1 Desktop On-Site Support Technician to join our team at Excis Ltd in Poznan, Poland.Key Responsibilities:Provide top-tier desktop and network support to our users, ensuring seamless system operation and resolving issues promptly.Configure and set up...


  • Poznań, Greater Poland Conectys Pełny etat

    Customer Support RepresentativeWe are seeking a highly skilled and experienced Customer Support Representative to join our team at Conectys. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide best-in-class customer service and problem...


  • Poznań, Greater Poland NTT Pełny etat

    About the RoleWe are seeking a seasoned Network Support Engineer L3 to join our team at NTT DATA. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our clients, identifying and resolving complex technical incidents and problems.Key Responsibilities:Design and implement network solutions to...


  • Poznań, Greater Poland STX Next sp. z o.o. Pełny etat

    Job Title: Intern - Allocation SpecialistWe are STX Next, a global IT consulting company specializing in customer-focused software services. Our team is dedicated to helping customers build outstanding products, and we're looking for a talented individual to join us as an Intern - Allocation Specialist.As an Intern - Allocation Specialist, you will work with...

  • Automation Specialist

    1 dzień temu


    Poznań, Greater Poland PEPCO Pełny etat

    Job Title: Automation SpecialistAt PEPCO, we are seeking an experienced Automation Specialist to join our team. As an Automation Specialist, you will be responsible for evaluating and analyzing business processes to determine their suitability for automation using RPA and identifying automation opportunities.Key Responsibilities:Evaluate and analyze business...