Global Technical Support Engineer
1 dzień temu
Poszukujemy doświadczonego Global Technical Support Engineera do zespołu wsparcia technicznego w międzynarodowej firmie z branży FinTech. Będziesz odpowiadać za kompleksową obsługę klientów B2B, od wsparcia przed sprzedażą, integracją systemów i API, aż po pomoc po sprzedaży oraz analizę.
Obowiązki:- Wsparcie w zakresie API oraz rozwiązywanie problemów technicznych za pomocą różnych kanałów komunikacji.
- Szybka, skuteczna i profesjonalna obsługa zapytań klientów B2B.
- Tworzenie materiałów szkoleniowych oraz dokumentacji, zarówno wewnętrznej, jak i skierowanej do klientów.
- Adekwatna eskalacja incydentów do wyższych instancji w razie konieczności.
- Rejestrowanie i monitorowanie incydentów zgłoszonych u zewnętrznych dostawców.
- Pełnienie dyżuru on-call (24h) przez jedną sobotę w miesiącu (dodatkowo płatne).
- Minimum 3 lata doświadczenia na stanowisku Technical Support Engineer (najlepiej 2. lub 3. linia wsparcia).
- Bardzo dobra znajomość wywołań API, logów oraz SQL.
- Doskonałe umiejętności komunikacyjne w języku angielskim, zarówno w mowie, jak i piśmie - poziom min. C1.
- Doświadczenie w obsłudze zgłoszeń i utrzymywaniu wysokiego poziomu usług zgodnie z SLA i KPI.
- Doświadczenie w pracy z globalnymi klientami B2B (bardzo mile widziane).
- Umiejętność rozumienia i rozwiązywania problemów związanych z systemami, API i aplikacjami oraz aktywne proponowanie rozwiązań.
- Logiczne myślenie oraz doskonałe zdolności analityczne.
- Nastawienie na aktywne proponowanie swoich rozwiązań i inicjatyw.
- Mile widziane wyższe wykształcenie techniczne.
- Elastyczny czas pracy oraz możliwość pracy zdalnej (80% czasu).
- Darmowy dostęp do platform e-learningowych, takich jak Udemy, Coursera i wiele innych.
- Prywatną opiekę medyczną (również dla rodziny).
- Możliwość samodzielnego tworzenia własnego pakietu w systemie MyBenefit.
- Międzynarodowe środowisko pracy z przedstawicielami niemal 40 różnych kultur.
- Dopasowany program rozwoju kariery w strukturach firmy.
- Środowisko pracy, w którym liczą się różne opinie i perspektywy przy podejmowaniu decyzji.
- Pozytywną i nastawioną na działanie atmosferę pracy.
- Możliwość nauki nowoczesnych koncepcji i innowacji w zwinnej, startupowej atmosferze o globalnym zasięgu.
- Środowisko pracy, w którym masz realny wpływ na swoje wyniki.
-
Global Technical Support Specialist
1 dzień temu
Poznań, Greater Poland PayU S.A. Pełny etatAbout PayUPayU is a leading global fintech investor, redefining the way people buy and sell online. With a presence in 18 high-growth markets, we provide financial services and products to individuals and merchants. Our expertise in technology and innovation enables us to extend the reach of financial services, driving our vision of building a world without...
-
Global Technical Support Specialist
1 dzień temu
Poznań, Greater Poland PayU S.A. Pełny etatAbout the JobWe are seeking a highly skilled Technical Support Engineer to join our team at PayU S.A. As a key member of our global support team, you will be responsible for providing top-notch technical support to our B2B customers, ensuring their seamless experience with our payment solutions.Key Responsibilities:Provide API support and technical issue...
-
Global Technical Support Specialist
1 dzień temu
Poznań, Greater Poland PayU S.A. Pełny etatAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at PayU S.A. As a key member of our global support team, you will be responsible for providing top-notch technical assistance to our B2B customers, ensuring their seamless experience with our payment solutions.Key ResponsibilitiesProvide API support and technical issue...
-
Global Technical Support Specialist
1 dzień temu
Poznań, Greater Poland PayU Pełny etatAbout PayUPayU is a leading payment and fintech company operating in 50+ high-growth markets worldwide. As part of the Prosus group, one of the largest technology investors globally, we aim to build a world without financial borders where everyone can prosper.About the RoleWe are seeking a Technical Support Engineer to join our team. As a key member of our...
-
Network Support Engineer L3
1 dzień temu
Poznań, Greater Poland NTT Pełny etatAbout the RoleWe are seeking a seasoned Network Support Engineer L3 to join our team at NTT DATA. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our clients, identifying and resolving complex technical incidents and problems.Key Responsibilities:Design and implement network solutions to...
-
Junior Customer Support Specialist
1 dzień temu
Poznań, Greater Poland ADB Pełny etatJob Title: Junior Customer Support EngineerWe are seeking a highly skilled and motivated Junior Customer Support Engineer to join our Network Operations Centre (NOC) team. As a key member of our team, you will be responsible for providing exceptional customer support and technical expertise to our clients.Key Responsibilities:Analyse customer requests and...
-
Hardware Engineer
1 dzień temu
Poznań, Greater Poland EOS IT Solutions Pełny etatJob Title: Hardware Engineer - DesignEOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to industry leaders. We deliver forward-thinking solutions based on multi-domain architecture, prioritizing customer satisfaction and quality of service.Job Summary:We are seeking a skilled Hardware...
-
BIT Operations Engineer
1 dzień temu
Poznań, Greater Poland OLX Pełny etatBIT Operations EngineerPoznań, PolandOLX is seeking a skilled BIT Operations Engineer to join our team in Poznań, Poland. As a BIT Operations Engineer, you will be responsible for ensuring the availability and performance of OLX's internal IT systems and services.Key Responsibilities:Provide 1st and 2nd level support to local users, including developers...
-
BIT Operations Engineer
13 godzin temu
Poznań, Greater Poland OLX Pełny etatBIT Operations Engineer Role SummaryAt OLX, we're seeking a skilled BIT Operations Engineer to join our international team of top engineers. As a BIT Operations Engineer, you'll play a crucial role in ensuring the availability and performance of OLX's internal IT systems and services.Key Responsibilities:Provide autonomous 1st and 2nd level support to local...
-
Hardware Engineer
13 godzin temu
Poznań, Greater Poland EOS IT Solutions Pełny etatJob Title: Hardware Engineer - Design SpecialistAt EOS IT Solutions, we are seeking a highly skilled Hardware Engineer - Design Specialist to join our team. As a key member of our IT department, you will be responsible for designing and developing innovative hardware solutions that meet the needs of our clients.Key Responsibilities:Collaborate with product...
-
Operations Technical Support Specialist
1 dzień temu
Poznań, Greater Poland Lumen Pełny etatThe RoleWe are seeking a skilled Operations Technical Support Specialist to join our team at Lumen. As the face of our Service Desk, you will be the primary point of contact for our clients, providing exceptional support and resolving issues in a timely manner.Main ResponsibilitiesProvide top-notch customer service via multiple communication channels,...
-
Sales Engineer
13 godzin temu
Poznań, Greater Poland Randstad Polska Pełny etatJob Title: Sales EngineerWe are seeking an experienced Sales Engineer to join our team at Randstad Polska. As a Sales Engineer, you will be responsible for providing technical support to customers, identifying and resolving customer challenges, and presenting technical issues to the customer.Key Responsibilities:Participate in essential meetings with...
-
Field Service Engineer
1 dzień temu
Poznań, Greater Poland Veolia Pełny etatAbout VeoliaVeolia Water Technologies & Solutions (VWTS) is a global leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment for various industries, including pharmaceutical, food and beverage, and microelectronics.Job DescriptionWe are seeking a Field Service Engineer to join our...
-
Technical Customer Support Specialist
1 dzień temu
Poznań, Greater Poland Conectys Pełny etatCustomer Support Representative Job DescriptionWe are seeking a highly skilled and multilingual Customer Support Representative to join our team at Conectys. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving product or service problems in a timely and professional manner.Key...
-
Automation Engineer
1 dzień temu
Poznań, Greater Poland ROCKWOOL Group Pełny etatAbout the RoleWe are seeking an experienced Automation Engineer to join our team in Poznań, Poland. As an Automation Engineer, you will be responsible for the development, maintenance, and support of our software systems for automation, control, and manufacturing execution.Key ResponsibilitiesDevelop, implement, and maintain software systems for automation,...
-
Technical Customer Support Specialist
1 dzień temu
Poznań, Greater Poland Conectys Pełny etatCustomer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Conectys. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving customer queries in a timely and professional manner.Key Responsibilities:Provide...
-
Technical Customer Support Specialist
1 dzień temu
Poznań, Greater Poland Conectys Pełny etatCustomer Service RepresentativeWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at Conectys. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving product or service problems in a timely and professional manner.Key...
-
Senior Data Engineer
1 dzień temu
Poznań, Greater Poland Setapp Pełny etatSenior Data EngineerWe are seeking a highly skilled Senior Data Engineer to join our team at Sea. As a key member of our data engineering team, you will be responsible for designing, building, and maintaining large-scale data systems that support our business operations.Key Responsibilities:Collaborate with data analysts and engineers to develop and...
-
Senior DevOps Engineer
1 dzień temu
Poznań, Greater Poland Setapp Pełny etatAbout UsWe are a remote-first software as a service (SaaS) company, dedicated to transforming the global shipping industry through innovative technology. Our mission is to enhance the way shipping professionals work by creating cutting-edge solutions for the maritime industry.With a strong focus on digital transformation, we aim to revolutionize existing...
-
Senior Site Reliability Engineer
1 dzień temu
Poznań, Greater Poland OLX Pełny etatSenior Site Reliability EngineerAt OLX, we're looking for a skilled Senior Site Reliability Engineer to join our GenAI team. As a key member of our SRE organization, you'll play a crucial role in ensuring the scalability, high-availability, deployment, and performance of our large-scale infrastructure.You Will:Collaborate with our development team to provide...