Customer Support Specialist for European Markets
1 dzień temu
At John Deere, we're investing in our people and technology to tackle the world's biggest challenges. If you believe one person can make a difference, let's work together.
We're seeking a Customer Support Specialist for our European markets to join our Product Support Contact Center (PSCC) in Poznań, Poland. As a key member of our team, you'll provide front-line technical support to John Deere dealers and customers on Intelligent Solution Group product inquiries, issues, and concerns.
Your Key Responsibilities:- Support customers and dealers in German and English in a contact center environment
- Provide support via multiple channels (telephone, email, and tickets)
- Effectively document each interaction within the Case & Contact Management System
You will be working with a diverse range of customers, providing solutions to optimize customer satisfaction and retention. We're creating a new team that drives customer experience through professional service and responding to product-related enquiries supporting Europe, Asia, and Africa.
What We're Looking For:- Bachelor's degree (or during studies) and willingness to learn
- Bi-lingual in German and English proficient in both verbal and written
- Ability to work an eight-hour off-shift (hours 8:00 am to 4:30 pm) and occasional holidays during the busy season to support the business
- Hybrid available once training and onboarding period complete
- Ability to work on multiple tasks/projects simultaneously
- Ability to work in a fast-paced environment meeting the needs of the customer
- Employment contract
- Opportunities for professional development within the company, with strong support for internal career growth
- Employee referral program
- Additional vacation days based on length of employment
- Holiday allowance when taking at least 2 weeks off
- Daily use of a foreign language in a friendly international working environment
- Private medical care, life insurance, a sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office
- Free access to our e-learning platform, featuring over 1,000 courses, including offerings from LinkedIn Learning and Coursera
Estimated annual salary: €35,000 - €45,000 depending on qualifications and experience. Please send an English version of your CV for consideration.
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