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Customer Support Specialist for European Markets

2 miesięcy temu

Poznań, Greater Poland John Deere Pełny etat

At John Deere, we're investing in our people and technology to tackle the world's biggest challenges. If you believe one person can make a difference, let's work together.

We're seeking a Customer Support Specialist for our European markets to join our Product Support Contact Center (PSCC) in Poznań, Poland. As a key member of our team, you'll provide front-line technical support to John Deere dealers and customers on Intelligent Solution Group product inquiries, issues, and concerns.

Your Key Responsibilities:
  • Support customers and dealers in German and English in a contact center environment
  • Provide support via multiple channels (telephone, email, and tickets)
  • Effectively document each interaction within the Case & Contact Management System

You will be working with a diverse range of customers, providing solutions to optimize customer satisfaction and retention. We're creating a new team that drives customer experience through professional service and responding to product-related enquiries supporting Europe, Asia, and Africa.

What We're Looking For:
  • Bachelor's degree (or during studies) and willingness to learn
  • Bi-lingual in German and English proficient in both verbal and written
  • Ability to work an eight-hour off-shift (hours 8:00 am to 4:30 pm) and occasional holidays during the busy season to support the business
  • Hybrid available once training and onboarding period complete
  • Ability to work on multiple tasks/projects simultaneously
  • Ability to work in a fast-paced environment meeting the needs of the customer
What We Offer:
  • Employment contract
  • Opportunities for professional development within the company, with strong support for internal career growth
  • Employee referral program
  • Additional vacation days based on length of employment
  • Holiday allowance when taking at least 2 weeks off
  • Daily use of a foreign language in a friendly international working environment
  • Private medical care, life insurance, a sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office
  • Free access to our e-learning platform, featuring over 1,000 courses, including offerings from LinkedIn Learning and Coursera

Estimated annual salary: €35,000 - €45,000 depending on qualifications and experience. Please send an English version of your CV for consideration.